Years of Professional Experience
Hi, I’m
Kshitij Asthana
Prayagraj,UP
Summary
Results-driven Team Leader - Operations with 5+ years of experience in operations management, team leadership, and service delivery.Proven expertise in Accounts Receivable (AR) with 3 years of specialized experience, including 1.2 years as a Team Leader managing AR workflows. Demonstrated ability to manage revenue cycle operations, improve efficiency, and meet strict SLAs/KPIs while driving high customer satisfaction.
Overview
5
7
Certification
Work History
Access HealthcareNoida
Team Leader - Operations (AR Specialist)
08.2025 - 10.2025
Job overview
- Led daily operations and monitored team performance metrics to ensure high service standards.
- Ensured strict adherence to SLAs and supported healthcare process compliance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Volans Infomatics Pvt LtdNoida
Customer Service Representative
11.2021 - 07.2022
Job overview
- Delivered customer support for education services and maintained backend documentation.
HCL TechnologiesLucknow
Team Leader Operations (AR Specialist)
08.2022 - 08.2025
Job overview
- Spearheaded AR operations for 3 years, serving as a Team Leader for 1.2 years within the Accounts Receivable and revenue cycle domain.
- Managed end-to-end collections, analyzed aging reports, and optimized financial workflows.
- Coached high-performing teams, handled complex process escalations, and prepared comprehensive MIS reports.
- Improved operational workflows, resulting in increased productivity and achievement of organizational KPIs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Reliance Jio Infocomm LtdPrayagraj
JioFiber Associate
05.2020 - 07.2021
Job overview
- Provided technical and customer support for broadband services.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Chhatrapati Shahu Ji Maharaj UniversityKanpur
Bachelor of Commerce
Skills
Operations Management
- Problem-solving
- Team supervision
- Performance improvement
- Quality improvement
- Client support
- Daily workflow improvement
- Key performance indicators
- SOP adherence
- Process improvement
- Service level agreements
- Verbal and written communication
- Workflow management
- Leadership
- Problem-solving abilities
- Decision-making
Workflow Optimization
Process Improvement
Accounts Receivable (AR)
Revenue Cycle Management
Aging Report Analysis
Team Leadership
Performance Management
KPI & SLA Adherence
Escalation Handling
Quality Assurance
MIS Reporting
Stakeholder Communication
Certification
- AI Tools & ChatGPT Workshop
- Google AI Essentials
- Agile Project Management
- Basics of Finance
- Design Prompts for Everyday Work Tasks
- Speed Up Data Analysis and Presentation Building
- Operations Management
- Business Analysis Fundamentals with AI Certified
- Six Sigma Yellow Belt Basics
- Generative AI Essentials: Using LLMs to Work with Data
- AI Practitioner: Ready to use and shape A
- Business Analyst Certificate from Microsoft
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Awards
Team Leader of the Month
Hobbies and Interests
- Singing
- Traveling
Personal Information
Title: Team Leader - Operations
Timeline
Team Leader - Operations (AR Specialist)
Access Healthcare
08.2025 - 10.2025
Team Leader Operations (AR Specialist)
HCL Technologies
08.2022 - 08.2025
Customer Service Representative
Volans Infomatics Pvt Ltd
11.2021 - 07.2022
JioFiber Associate
Reliance Jio Infocomm Ltd
05.2020 - 07.2021
Chhatrapati Shahu Ji Maharaj University
Bachelor of Commerce