Jeya Mohan MP

• Experience in creating & managing to compute, networking and storage concepts on Microsoft Azure.
• Creating VM Windows/Linux and attaching new disk to VM’s.
• Monitoring the Health Status of the services in Azure.
• Configuring Public and Internal Load Balancer.
• Troubleshoot Azure related issues and engage internal teams and vendor for issue resolutions.
• Managing day to day activity of the cloud environment, supporting development teams with their
requirements.
• Create and Manage Azure Vnet, Subnets define inbound and outbound security rules depending on the
infrastructure requirements and creating network security groups (NSG).
• Configuring and Restoring VM from Backup Vault and Snapshots
• SQL setup configuration on Azure SQL Server.
• Creating and configuring Microsoft Azure Management Groups, Subscriptions and Resource Groups.
• Deployments of Azure services via ARM templates, PowerShell and CLI.
• Worked on Azure Active directory, Adding Users and group under Multifactor Authentications. Password
Reset.
• Creating and managing Availability Sets, Auto scaling, load balancer as per project requirement.
• Managing day to day activity of the cloud environment.
• Configuring P2S and S2S VPN for On-premises network connectivity.
• DNS mapping to the servers.

• Configuring and troubleshooting Laptop related problems through remote toolTeam viewer and Web ex
• Creating account, providing access to the work group account management, disabling account, password Management using Active Directory (AD) Trouble shooting Virtual private network (VPN)
• Maintaining Software Asset Management as per company Policy (Allocation, De allocation, Installation, Uninstallation and Overall Software Validation) using SCCM
• Creating accounts in Good Management Console for Android/iOS users
• IBM Lotus notes 8.5 mail client installation, configuration and maintenance Installation, configuration & troubleshooting of mail clients- MS Outlook 2010 & 2013 Configuring and Troubleshooting of Local and Network Printer
• Response & closure of calls within Service Level Agreement, through Service Now call management service
• Supporting for client applications like EY Canvas and Mercury, Gopass , GAIMS
• Worked in compliance team and supported application like Connected backup, Antivirus, SCCM.

• Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority to ensure no SLA breach
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ask customers targeted questions to quickly understand the root of the problem
• Coordinating with various teams to provide solution for End users Tracking computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients.

• Hands on experience in HPSM9 ticketing and monitoring tool
• Active Directory user management
• Configuring DNS and DHCP
• Group Policy, Groups, New Account, Account Termination, Distribution Lists, Employee Conversion, Security Group, Unlock Accounts, Re-enable Account, Modify Attributes, Sender access etc
• Basic Troubleshooting- Event Log, System Log, Application Log
• Permissions- File and folder permissions, Shared drive permissions
• O365 license configuration
• Experience on Remote Access Software tools like LMI (LogMeIn), Lync 2013, Team Viewer
• Provide Technical support with Issue resolution via Phone/Chat/

• Perform system activities check, health monitoring and troubleshooting of infrastructure, databases and application systems
• Install and configure and desktop
• Checking the status of storage and do the basic trouble shooting if required
• Troubleshooting of day to day issues such as login problems, network issues, permission issues etc
• Direct Access Installing, Configuring and Troubleshooting Cisco VPN Client
• Symantec Antivirus signature updating
• Managing and configuration of SCCM in all Desktop’s and Laptop’s
• Troubleshooting Hardware, Application Software and OS problems
• Providing remote support to the end user and client via Log Mein remote tool
• Supporting Wipro applications / Wipro Tools
• Managing network security and Resolving basic network issues in the location
• Performing Backup task.