Caroline Karunya
Chennai
Summary
Skilled Account Management profession with 4 years of experience working in medium to large scale portfolio . Expertise in customer relationship management , customer success , new deal identification . I have proven knowledge in proposal writing , commercial management , knowledge management and microsoft products ( excel, word, powerpoint) . Customer portfolio range between 30Mil to 200 Mil USD
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Executive - Presales
HCL Technologies
Chennai
10.2021 - Current
- Drove development of overarching work plan across multiple proposal development workstreams.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Delivered comprehensive bid proposals for medium sized projects.
- Coordinated and managed internal resources during proposal process and verified achievement of milestones and deliverables.
- Responsible for end-to-end Opportunity management which includes Business Planning, Account Management, Bid (RFI/RFP) Management, Proposition building, Competition Analysis and client visits
- Manage RFP process which includes qualification of deal, business requirement understanding and providing tailor innovative made technical and commercial solutions to client
- Drive storyboarding session and identifying key differentiating bid points through business research and insights. Clearly indicating major value proposition and benefits
- Responsible for team Knowledge sharing and repository management
- Involved in research related to current trends in industry
Account & Program Management
HCL Technologies
Chennai, Tamil Nadu
07.2017 - 09.2021
- Managed Mid-Large accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Introduced new processes to improve account and market tracking for better data analysis.
- Liaised between account holders and various departments.
- Educated clients on new services and updated account information to maintain high standards of client service.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development and customer servicing.
Education
MBA - Marketing And HR
SSN School of Management
Chennai12.2017
Bachelor of Engineering - Biomedical Engineering
Jerusalem College of Engineering
Chennai12.2014
Class XII - Majored in Science
St. Mary's Matriculation Girls HSS
Chennai12.2010
Class X -
St. Mary's Matriculation Girls HSS
Chennai12.2008
Skills
- Program Management
- Account Management
- Customer relationship
- RFx Process
- Bid Management
- Market Research
- Commercials
- Digital Marketing
- Knowledge Management
- MS Powerpoint
Certification
- PRINCE2® Foundation Certification Training
- Presales Management - IT Solutions & Service Providers
- Digital Marketing Foundation
Languages
Tamil
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Senior Executive - Presales
HCL Technologies
10.2021 - Current
Account & Program Management
HCL Technologies
07.2017 - 09.2021
MBA - Marketing And HR
SSN School of Management
Bachelor of Engineering - Biomedical Engineering
Jerusalem College of Engineering
Class XII - Majored in Science
St. Mary's Matriculation Girls HSS
Class X -
St. Mary's Matriculation Girls HSS
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