AWADHESH SINGH RAWAT
Senior Manager- Restaurant Operations And Training
Delhi,DL
Summary
To capitalize on the leadership and operational experience and skills to provide solutions for a dynamic organization that will enhance the knowledge and provide a challenge to build on the record of accomplishments. A team player who enjoys new opportunities and embraces responsibility.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager- Restaurant Operations and Training
Lemon tree Hotels
New Delhi, DL - Delhi
12.2012 - Current
- Fully responsible to all food service operations and day-to-day operations of restaurants and kitchens.
- Assist corporate chef and corporate F&B function-head in supervising daily operations of F&B organization.
- Assist in Pre-Opening tasks of new hotels with focus on F&B operations and setting up standards for restaurants, In room dinning and banquets and getting the sales volume up to the forecasted sales budget.
- Develop and maintain F&B SOPs (Standard Operating Procedure) for employees at various levels with the help of corporate function heads.
- Develop productive, profitable and achievement oriented working environment for employees by constantly monitoring DBR (Daily Business Report) and cluster report and make necessary suggestions and propose and implement corrections wherever necessary to correct deviations
- Conduct RCA (Root Cause Analysis) of all guest related and operational issues and concerns in timely fashion with help of key stakeholders.
- Strict Stock Management / Inventory Management (Food & Non Food, Kitchen Equipment etc.) generating LPOs as per the sales projection.
- Working closely with kitchen teams to ensure that hygiene levels are maintained by developing program based on HACCP management system, training and conducting audits for same to ensure compliance.
- Conducting employee appraisals on regular basis, coaching and mentoring fellow employees to ensure healthy & genuine feedback is shared with all team members.
- Preparing MIS, daily, weekly and monthly reports, staff schedules in an organized and timely manner, managing & preparing staff. Used Microsoft Word and other software tools to create documents and other communications.
- Full P&L accountability, business Improvement and continues growth.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
Assistant Manager
lebua New
New Delhi, Delhi
01.2012 - 11.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Food & Beverages Supervisor
The Aman Resorts
New Delhi, DL
02.2010 - 01.2012
- Help employee development by being part of trainings and performance appraisals.
- Oversee cash handling and check/credit policies and procedures.
- Controlling inventory of entire restaurant.
- Assist in hiring, training and scheduling of staff.
- Maintain safety and health regulations.
- Institute and maintain cost controls.
- Maintain appearance standards as outlined in departmental and company policies.
- Provide information and explain Club benefits, amenities & marketing programs to guests.
Food & Beverages Assistant
The Oberoi
New Delhi, DL
09.2007 - 11.2009
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Asked customers for feedback, solved problems, provided additional items and undivided attention throughout meal.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Prepare duty roaster and job allocations.
- Carry out inventories of CGS and linen.
- Train employees and create innovative tasks for team building.
- Suggested structured induction program for new team members.
Steward
The Taj Palace
New Delhi, DL
12.2006 - 09.2007
- Perform day to day operation.
- Serve orders in IRD as per company standards.
- Active member of process improvement team.
- Maintain database for guest's preferences.
- Stepped into additional roles during busy times to boost coverage of important stations.
Front Office Assistant
The Park
New Delhi, DL
09.2005 - 05.2006
- Perform daily front office functions as per company standards.
- Developed strong relationship and loyalty with effective guest connect.
- Prepared daily, weekly and monthly reports.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Produced accurate C-form and A&D register and organized resources to smoothly execute changes.
Education
BHM - hotel management
Banarsidas Chandiwala Institute of Hotel Management And Catering Technology, C.B.S.E
Indraprastha University, Delhi 06.2002 - 07.2006
Skills
Restaurant operations
Managing unit operations
Effective managerial techniques
Staff Management
Strategic planning
Policies and procedures
Coaching and mentoring
Operations management
Verbal and written communication
Training and mentoring
Food and beverage knowledge
Workflow planning
Scheduling
Cost controls
Safe food handling
Service quality enhancements
Inventory controls
Additional Information
- Name : Awadhesh Singh Rawat
- Place of Birth : Delhi, India
- Nationality : Indian
- Date of Birth : 11th of December, 1984.
Timeline
Senior Manager- Restaurant Operations and Training
Lemon tree Hotels
12.2012 - Current
Assistant Manager
lebua New
01.2012 - 11.2012
Food & Beverages Supervisor
The Aman Resorts
02.2010 - 01.2012
Food & Beverages Assistant
The Oberoi
09.2007 - 11.2009
Steward
The Taj Palace
12.2006 - 09.2007
Front Office Assistant
The Park
09.2005 - 05.2006
BHM - hotel management
Banarsidas Chandiwala Institute of Hotel Management And Catering Technology, C.B.S.E
06.2002 - 07.2006