Arpo Chatterjee

• Recommended technology upgrades and complementary products to improve client security.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Implemented, tested and handled troubleshooting of surveillance systems comprised of security alarms, cameras and Internet connectivity.
• Resolved malfunctions with systems and programs through troubleshooting.
• Designed automated testing parameters to achieve ongoing system compliance with selected performance metrics.
• Evaluated training procedures for employees, designing improvements and alterations based on statistical feedback and observation.
• Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
• Created technical responses to Requests for Quotes (RFQs) for Microsoft
• Provided high-level technical expertise to projects for Microsoft employees
• Investigated and addressed system issues to enhance usability and improve functionality.
• Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to testing protocols.

SKILLS

• Specialization in Microsoft Intune endpoint manager
• Dealt with cases related to Autopilot enrollment of devices via Powershell script
• Knowledge about Windows ,Linux,Unix utilities
• Knowledge bout MDM (Android , IOS DEVICES)
• Ways to apply App protection policy in order to protect organization data
• Managing Hybrid Azure AD joined devices & Hybrid Azure AD registered devics
• Helping clients to update to Windows 11 using Windows update ring policy
• Knowledge about Integration of Office 365 with Active directory & ADFS
• Conditional access policy in Office 365

• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Served as primary point of contact for support relating to owned solutions and products.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained response times in compliance with internal policies to support business continuity.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Performed root cause analysis of reported issues to decisively discern and enact corrections.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware and other threats from laptops and desktop systems.

Skills

Ø Taking remote access to find out DNS issues

Ø Trouble shooting issues related to Mcafee

Ø Knowledge about HIPS(HOST INTRUSION PREVENTION SYSTEM)

Ø Rebuild the profiles of clients

Ø Deal with high severities across the branch

Ø Bitlocker encryption of Dell laptops

Ø Worked in Active Directory

Ø Maintannance of WSUS & Antivirus

Ø Dns entry

Ø AD ID creation/deletion/modification

Ø TS access to users

Ø Sharepoint online

Ø SQL

Ø Replicating the groups and policies of the softwares deployed on the clients laptop

Ø Take care of the vpn connectivity for clients working from home

Ø Resynchronizing of RSA TOKEN ID’S for clients working from home

Ø Reebooting of webdesktops in VMWARE

Ø Knowledge about CIA in cyber security

Ø Knowledge on Internet Information Services

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Used ticketing systems to manage and process support actions and requests.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.