Shiwam Upadhyay
Noida
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
10
10
years of professional experience
Work History
Sr. Associate
Capgemini
Noida
10.2022 - Current
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Provided direction and guidance to junior associates on complex tasks.
- Reviewed and approved vendor invoices.
- Contact verious departments like prescriber, primary insurance, copay card assistance program to ensure the claim settlement.
Sr. Customer Service Representative
Ienergizer
Noida
06.2018 - 04.2022
- Analyzed customer data to identify opportunities for upselling services.
- Followed up with customers after purchases to ensure satisfaction.
- Ensured compliance with applicable laws and regulations related to customer service.
- Handled inbound calls in customer service, retention, fraud and dispute and escalation desk.
Information Retrieval Officer
Justdial Ltd
Noida
05.2015 - 04.2022
- Gathered feedback from users about their experience using organizational databases or search engines.
- Shared commercial information to the callers via sms, email and verbally.
Education
Bachelor of Arts - Arts
Dr RMLAU Faizabad
Faizabad 07-2023
High School Diploma -
GSIC Rajesultanpur, Ambedkar Nagar
Ambedkar Nagar 06-2006
Skills
- Customer service
- Denial management
- Escalation handling
- Tracking deadline
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Sr. Associate
Capgemini
10.2022 - Current
Sr. Customer Service Representative
Ienergizer
06.2018 - 04.2022
Information Retrieval Officer
Justdial Ltd
05.2015 - 04.2022
Bachelor of Arts - Arts
Dr RMLAU Faizabad
High School Diploma -
GSIC Rajesultanpur, Ambedkar Nagar