Khalid Umar

• Started as ACADEMIC COUNSELOR Feb 2017
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Handling request and queries from the clients.
• Handling escalations by the customers using the product. Sales pitching execution with continuous improvement
• Convincing clients closure of the sales and new product launch
• Handling feedback from the client and help the process design team to improvise on the feedback
• Promoted to TEAM LEADER after 1.5 year of consistent performance.
• Created and implemented monthly KPI targets, driving team motivation and morale to achieve them.
  Promoted to Center Head / Revenue Manager / Sr Sales Manager
• Planning on Strategies of marketing and sales
• Client Relationship Management
• Generated and presented sales, revenue and expenses report to management teams for review.
• Monitored inbound sales enquiries by email and CRM.
• Negotiated contracts with prospects and clients.
• Managed sales team recruitment, selecting talent based on drive, confidence, determination and hunger for sales.
• Used a confident, friendly approach when interacting with clients, maintaining excellent relationships by being helpful and supportive.
• Closely monitored sales team performance, ensuring individuals stayed on track to meet targets, offering extra training where needed.
• Monitored inbound sales pipeline using CRM systems.

-Solving business issues through strong lines of communication.

-Correcting the faults in invoices for the shared ones.