Shiva Kumar C S

Developed and Implemented lead Generation and qualification Processes that improved lead conversion rate by 5.5% ( Per Quarter)

• Developed and Optimized landing pages to Increase lead Generation and Drive Conversions by 3% Monthly
• Led team meetings to align project goals and priorities.
• Developed training programs for new staff to enhance skill sets.
• Managed daily operations to ensure efficient workflow and productivity.

Responsible for the Entire Fiber Bussiness for the Jio Centre

• Developed and Implemented lead Generation and qualification Processes that

improved lead conversion rate by 5.5% ( Per Quarter)

• Ranking Second As a Home Lead across 17 JC's In Chennai

• Achiever of 98 % Of my A.O.P Target

• Best JCHL( Jio Center Home Lead) Award Winner for Last 6 Months

• Developed and Optimized landing pages to Increase lead Generation and Drive

Conversions by 3% Monthly

• Provided Administrative Support to Management, resulting in Improved Efficiency in Daily Operations
• Developed and Implemented processes and procedures to streamline office operations
• Responsible To Give 10% Incremental Profit Value For My Company Per Annam
• Awarded As the Best Franchise Manager By "Bharti Airtel"
• Organized and managed a Comprehensive Filing System that Improved the Efficiency of daily operations by 1.3% Monthly
• Streamlined Office Operations, Resulting in a 2.3% Decrease in Operational costs
• Managed and Oversaw the daily operations of the office, Including Scheduling, budgeting, and personnel
• Developed and Implemented Efficient Processes and Procedures that Streamlined Administrative Operations, Resulting in a 2.8% Increase in ProductivityTime Management

• Achieved sales Goals Consistently over a Period of 11 Months, Resulting in a promotion as an Asst Manager Enterprises CSD
• Created Reports and Documents as Requested by the office Manager
• Handled Top 50 Enterprises Account's - Responsible for there Revenue Growth and Revenue Enhancement
• Responsible for Handling HNI Territory and Handled 3 Call Centers for the Welcome Call and 1 st Bill Collections

• Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions
• Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner
• Created and maintained customer service reports that provided insights into customer service performance and customer feedback

• Trained customer service team members on product knowledge and customer service best practices
• Trained and mentored new customer service team members to ensure a high level of customer service
• Trained a team of customer service representatives on the latest customer service best practices, resulting in a 1.1% decrease in customer escalations
• Led a cross-functional team to develop a customer experience Road map that Improved customer Satisfaction by 0.9%

• Led sales team to achieve targets through effective training and support.
• Developed sales strategies based on market trends and customer feedback.
• Coordinated team meetings to discuss performance and set goals.
• Mentored new team members to enhance their skills and confidence.
• Analyzed sales data to identify opportunities for improvement.