NAGENDRAN M
ChENNAI,TAMIL NADU
Summary
Experienced Microsoft certified Azure Expert. 7+ Years of experience with Microsoft Azure (Azure Development, Migration, Support, DevOps) 14+ years of overall IT experience (Microsoft .Net & Azure) Experience in diversified implementations including analysis, design, coding, testing, debugging with implementation and maintenance support. Having Customer facing project experience including problem analysis & solution designing and ability to read clients which builds strong working relationship with clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Application Support Specialist (Azure SME)
DHL Information Services(I), LLP, FE fundinfo (India) Private
11.2020 - Current
- SME for Azure products in DHL Link Support team (Level 2).
- Azure consultant / Architect for a 24/7 L2 support team (45 members - globally distributed team) Mentoring, Training, Technical Peer help, acting as a bridge between the L2 support team and other teams like Architects, Developers, Build Analysts, Stake holders.
- Optimized application configurations for improved stability and reliability during peak usage periods.
- Developed custom scripts to automate routine tasks, increasing productivity of the support team.
- Conducted root cause analysis on recurring issues, recommending process improvements to prevent future occurrences.
- Managed incident escalation process, coordinating with senior management and stakeholders for effective communication during crisis situations.
- Influenced positive change within the organization by championing continuous improvement initiatives related to the support function.
- Improved user satisfaction with timely and accurate issue resolutions.
- Streamlined support processes for increased efficiency and reduced ticket resolution time.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Established strong relationships with key business stakeholders, fostering a collaborative environment for addressing and resolving application challenges.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
- Researched and identified solutions to technical problems.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Product Developer
Redim Software Technologies
11.2011 - 10.2020
- Team Leader of RRT team (Managed team of 10 members) / Senior Product Developer
- Azure Migration Projects
- Migrated legacy applications to the Azure cloud platform, resulting in increased flexibility and reduced operational costs.
- Built and maintained strong relationships with Microsoft Azure support teams, ensuring access to timely assistance when required.
- Provided technical guidance during project planning stages, ensuring alignment with best practices for deploying cloud-based solutions on Azure.
- Assessed existing systems for compatibility with Microsoft Azure services before initiating migration projects.
- Enhanced Azure infrastructure performance by optimizing configurations and resource allocation.
- Implemented disaster recovery strategies within the Azure ecosystem, safeguarding critical business assets against potential threats or outages.
Software Engineer
Pvt Ltd
12.2009 - 10.2011
- Roles and Responsibilities in The Current Project:
- Working as Senior Application Support Specialist and act as SME for Azure products in DHL Link Support team (Level 2)
- Azure consultant for a 24/7 L2 support team (45 members - globally distributed team) – Mentoring, Training, Technical Peer help, acting as a bridge between the L2 support team and other teams like Architects, Developers, Build Analysts, Stake holders
- Requirement gathering for new services and presentations to the stakeholders
- Contributing to the deployment of applications in Microsoft Azure cloud services (DevOps CI/CD pipelines, YAML, ARM templates)
- Creating capacity dashboards and conducting monthly capacity analysis meeting for optimizing the allocated capacity and avoiding any capacity issues
- Proactive monitoring of Azure Resources and providing feedback to Architects and
- Developers for the improvement of the system
- Addressing Security alerts and collaborating with Public Cloud Services Security
- Teams
- Implementing the cost advisory recommendation (e.g
- Azure Reserved Instances) from Azure Advisor
- Interactions with Microsoft support through support tickets for platform issues
- Exposed to Agile methodology, Kanban methodology & Waterfall model
- Involved in coding and development of a few modules.
Education
B.E - Computer Science And Engineering
Syed Ammal Engineering College, Anna University
Ramanathapuram2009
Skills
- Experience in Azure PaaS Services - Azure Function Apps, Azure Web app, Azure, App Service, Azure Logic Apps, Azure API Management, Azure Cosmos DB , Azure Storage services (Blob, Queue, Table), Azure Key Vault, Application Insights, Azure Event Hub
- Experience with Azure DevOps CI/CD Pipelines creation with Gates / Approval Checks, ARM templates, YAML, Bicep, Terraform, Azure Boards, Azure Repositories, Azure DevOps Agent Pools creation (Self / MS hosted), Azure Package Feed (Artifacts), Azure Monitor, Azure Application Insights
- (KQL), Sonar Qube (Sonar Cloud), Mend Bolt, Azure App Configuration
- Experience with Azure Networking Services – Azure Virtual Networks, Subnets, Front Door
- Experience in managing Azure resources using Azure PowerShell, Azure CLI
- Experience in Azure monitoring using Azure Monitor, Zabbix, Azure Log Analytics
- Experience in implementing cost advisory recommendations (eg Azure Reserved Instances) from Azure Advisor
- Working Knowledge of Azure Kubernetes Services (AKS)
- Received DHL’s VESPAA (VEry SPecial Achievement Award) award Twice (For
- Contributing to successful Azure support readiness project by mentoring support
- Team with Azure skillset to get team ready for new platform running in Azure
- Strong communication, analytical ability, and ability to work under pressure, Result
- Oriented, a team player, enthusiastic & self-driven, with a high degree of commitment
- Task estimations, Conducting technical/Requirement reviews and technical talks
- Interaction with the Stakeholders, and Users
- Worked in different domains - Logistics, Fund management and online gaming
- Worked in Agile and Kanban teams
Accomplishments
- Hubware V4.0 - Integration Solution
- Organization : DHL Information Services(I) LLP, Chennai
- Role : Azure SME and Consultant (Senior Application Support Specialist)
- Environment : Microsoft Azure
- Hubware is the DHL’s advanced internally developed systems integration solution for providing standardized, reusable connectivity and data transformation solutions for customers and DHL Suppply Chain enterprise system
- Sols Share – A Data Management Tool
- Organization : DHL Information Services(I) LLP, Chennai
- Role : Senior Application Support Specialist
- Environment : Microsoft Azure, Azure Functions, Web App, PostgreSQL, C#
- Sols Share is the data management tool used for data collection for internal critical tasks like AD Upgrade and Log4j Vulnerability mitigation
- Hubware Sequence and TZ Lookup API
- Organization : DHL Information Services(I) LLP, Chennai
- Role : Senior Application Support Specialist
- Environment : Microsoft Azure, Azure Functions, C#, Azure Cosmos DB
- Hubware Sequence and TZ Lookup API is a simple Api created using Azure Function App, which would generate random sequences, time zone sequences
- KiiHub & Webfund6 - Azure Migration Project
- Organization : FE fundinfo(India) Private Limited, Chennai
- Role : Senior Product Developer
- Environment : Microsoft Azure, Asp.Net MVC 4, Entity framework, C#, jQuery
- Version controls : GIT
- KiiHub is the complete solution for all aspects of the production, maintenance, and delivery of Key Investor Information Documents (KIIDs), which need to be produced and updated for all UCITS funds
- KiiHub Azure migration involves .net framework upgrade from 4.5 to 4.7.2, UI and Other
- Services to Azure Web apps, Local FTP to Azure Blob storge, CI/CD setup in Azure
- Devops
- Webfund6 is a platform that host almost 75 client projects (various web pages)
- Webfund6
- Azure migration involves moving the platform and underlying projects Azure Virtual
- Machines, IIS setup in Azure VM, moving from local ftp to blob, CI/CD setup in Azure Devops
- Rapid Response Team – As a Team Leader (FE fundinfo(India) Private Limited
- Chennai.)
- Rapid Response Team was responsible for maintaining various products ranging from legacy systems to Latest ones
- The team was responsible for doing enhancement changes to the projects and Live bug fixes
- As a Team Leader of RRT team, I was managing 10 people, where I was the point of contact for planning, resource/task allocation, providing various business reports to top management and also involved in the development and Production bug fixes.
Certification
Microsoft Certified: DevOps Engineer Expert (AZ-400)
Microsoft Certified: Azure Developer Associate (AZ-204)
Interests
DATE:
, PLACE: Chennai (Nagendran M)
Timeline
Senior Application Support Specialist (Azure SME)
DHL Information Services(I), LLP, FE fundinfo (India) Private
11.2020 - Current
Senior Product Developer
Redim Software Technologies
11.2011 - 10.2020
Software Engineer
Pvt Ltd
12.2009 - 10.2011
B.E - Computer Science And Engineering
Syed Ammal Engineering College, Anna University
Microsoft Certified: DevOps Engineer Expert (AZ-400)
Microsoft Certified: Azure Developer Associate (AZ-204)
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