Results-driven IT professional with 8.9 years of experience in Software Technical Writing and 3 years of hands-on DevOps and Multi-Cloud engineering experience. Proven expertise in translating complex software, cloud infrastructure, and DevOps concepts into clear, accurate, and user-focused documentation for technical and non-technical audiences.
Experienced in developing API Documentation, User Guides, Online Help, Release Notes, Knowledge Base Articles, Developer Documentation, Video Documentation, Training Materials, and technical content throughout the software development lifecycle. Strong collaborator with Product Managers, Business Analysts, Software Developers, QA Engineers, DevOps Engineers, and business stakeholders in Agile environments.
Proficient in leveraging AI-powered tools and AI agents for Documentation Creation, Content Review, Quality Improvement, and Workflow Automation, enabling faster delivery and higher documentation standards.
Hands-on experience with AWS, Microsoft Azure, and Google Cloud Platform (GCP), with strong knowledge of Infrastructure as Code (Terraform), CI/CD automation (Jenkins, Azure DevOps, GitHub Actions, Argo CD), containerization (Docker), Kubernetes (EKS, AKS, GKE), and monitoring/observability tools (Prometheus and Grafana).
Combines strong Technical Communication, Documentation Architecture, Cloud Infrastructure, and DevOps expertise to create high-quality documentation, enable developer and user adoption, streamline knowledge sharing, and improve overall product experience.
Technical Documentation & Authoring Tools:
MadCap Flare, Oxygen XML Editor, Adobe FrameMaker, Adobe RoboHelp, Arbortext Epic Editor, Serna, MS Word, GitBook, Swagger, Postman, Confluence
Markup Languages:
HTML, XML, Markdown, DITA
Collaboration Tools:
Azure DevOps, Confluence, Jira, ClickUps
Screen Capture Tools:
Madcap Capture, Snagit, Snipping Tool, Guidde Workflow
Documentation Skills:
User Guides, How-to Guides, Release Notes, API Documentation, Troubleshooting Manual, Information Architecture, Training Guides, Tutorials, Knowledge Base Documents, SOPs, UX Writing, Docs-as-Code
AI Tools:
ChatGPT, Claude, Gemini, Copilot, VS Code, Google Colab, NotebookLLM, Napkinai, Medium, Netlify, Cursor, and Vercel App
Cloud Platforms & Infrastructure as Code (IaC):
Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Terraform, Ansible
Containerization & Orchestration:
Docker, Kubernetes (EKS, AKS, GKE), Helm
CI/CD & DevOps Tools:
Jenkins, Azure DevOps, GitHub Actions, Argo CD, Bitbucket, GitHub, Git, GitLab
Monitoring, Logging & Observability:
Prometheus, Grafana, AWS CloudWatch, Azure Monitor, Azure Log Analytics, Google Cloud Monitoring
Security & Quality Assurance:
SonarQube, Nexus Repository Manager, Trivy, OWASP ZAP, Postman
Project Management & Collaboration:
Azure DevOps Boards, Jira, Confluence, ClickUp
User Experience & Product Adoption:
Userpilot, Health CloudPostman
AWS Services:
EC2, Lambda, App Runner, ECS, EKS, Fargate, S3, EBS, EFS, RDS, Aurora, DynamoDB, Redshift, VPC, Elastic Load Balancing, Amazon Route 53, CloudFront, Direct Connect, Transit Gateway, IAM, Secrets Manager, KMS, WAF, Shield, Security Hub, GuardDuty, Amazon Inspector, ACM, CloudWatch, CloudTrail, Config, Systems Manager, CloudFormation, Service Catalog, Athena, Glue, EventBridge, AppSync, Auto Scaling, SNS, SQS, AWS Backup
Azure Services:
Virtual Machines, App Service, Functions, AKS, Blob Storage, VNet, Load Balancer, SQL Database, Cosmos DB, Entra ID, Key Vault, Monitor, DevOps, Data Factory, OpenAI Service, Container Apps, ACI, Batch, Application Gateway, Front Door, VPN Gateway, ExpressRoute, DNS, Traffic Manager, Firewall, Bastion, GitHub Actions for Azure, ACR, Event Hubs, Service Bus, Event Grid, Notification Hubs, Azure Backup
GCP Services:
Compute Engine (VMs), GKE, App Engine, Cloud Run, Functions, Batch, Storage, Filestore, Persistent Disk, Local SSD, SQL, AlloyDB for PostgreSQL, Spanner, Firestore, VPC, Load Balancing, CDN, DNS, NAT, Router, Traffic Director, Network Connectivity Center, Interconnect, VPN, BigQuery, Dataflow, GKE, Artifact Registry, Build, Deploy, IAM, Identity, Secret Manager, Security Command Center, Armor, Web Security Scanner, Certificate Manager, KMS, Monitoring, Logging, Trace, Apigee, API Gateway, Endpoints, Application Integration, Pub/Sub, Eventarc, Tasks, Workflows, Scheduler, Firebase Authentication, Firebase Hosting, Firebase Cloud Messaging