Ghousia Mujjasim

Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

• 13 years of Technical Writing experience.
• Experienced in developing diverse technical documents.
• Skilled in preparing documentation plan to track documentation change requests, milestones, and schedule.
• Collaborated with different department team members (developers and software testers) to develop content for standard documentation within the prescribed framework.
• Proficient in documenting complex and large documents like API documents, Concepts, Process Documents, User Guides, Online Help, Release Notes, Installation Guides, Notification Template, Frequently Asked Question (FAQs), Knowledge Based Articles (KBs), Known Limitations Guide, Feature List, Troubleshooting guide, and Context Sensitive Help.
• Experienced as a single point of contact and owned complex documentation projects to meet tight deadlines with multiple deliverables.
• Collated all peer documentation efforts and reported documentation metrics to onsite managers and cross-functional leads on a weekly and monthly basis.
• Preparing videos on functionality of security products and training materials for e-learning using Camtasia tool.
• Performs UI review which includes suggesting label names, label size, label font style, colour, layout, alignment, page names, messages (success, notification, information, and error messages), to improve the user experience of the product.
• Agile methodology practitioner.
• Prepared presentations for project signoff and capacity planning.