ABHISHEK G S
Bengaluru
Summary
Dynamic Senior Technical Writer with a proven track record at Qualcomm, excelling in API documentation and usability testing. Expert in DITA and structured authoring, I enhance developer experiences through clear, engaging content. A dedicated learner, I leverage infographics and innovative tools to elevate documentation quality and drive user satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Technical Writer
Qualcomm India Private Limited
Bengaluru
12.2024 - Current
- Authored and maintained software centric Technical Reference Manuals (TRMs) serving as system level references for platform architecture, configuration flows, registers, and interfaces used by developers and OEMs.
- Collaborated with engineering teams on SDK documentation and installation guides, supporting developer onboarding, environment setup, build, and integration workflows across platform environments.
- Reviewed and refined developer facing documentation, ensuring clarity, accuracy, and alignment with evolving software functionality, system behavior, and release changes.
- Applied DITA and structured authoring expertise to create scalable documentation and reusable content models, ensuring long-term maintainability aligned with documentation as code practices.
- Adapted to new CMS Perforce environment, mastering its functionalities for documentation management.
- Developed infographics, including logical workflow and chipset block diagrams, using MS Visio for enhanced visual communication.
- Led UX focused reviews of documentation landing pages, analyzing discoverability, navigation, and information architecture; proposed improvements that enhanced developer experience (DX) and usability.
- Piloted AI tools including Cosmo (Socratic AI) and Mintlify, validating their adaptability to enhance the writing process.
- Led implementation of AI-assisted QC tool, utilizing GenAI-driven automation and custom macros to streamline reviews and enhance documentation quality.
Technical Writer
Check Point Software Technologies Ltd
Bengaluru
03.2024 - 12.2024
- Maintained documentation for Harmony Endpoint, a cloud-hosted cybersecurity product, using Madcap Flare in GitLab repository
- Developed web management guides, server administration guides, user guides, and knowledge-based articles to support user needs
- Executed documentation updates swiftly in a CI/CD environment
- Adapted priority for quick resolution of salesforce tickets to ensure customer satisfaction
- Contributed to writing micro-content to enhance user experience
- Reviewed and updated UI texts, including tool tips, to improve user interface clarity.
Information Developer II
Hewlett Packard Enterprise (HPE)
Bengaluru
07.2022 - 03.2024
- Independently managing a project for documenting installation, configuration, and administration procedure for a software product for three consecutive release cycles
- Researched and developed accurate enterprise content in markdown for cloud product, supporting cluster load management and server diagnostics for high-performance servers.
- Implemented Usability Testing for the created documents to understand the user perspective, check for the code errors and improve user experience
- Developed a detailed outline for the initiative to guide project planning and execution.
- Provided cross-functional support in creating infographics that improved documentation clarity and user comprehension.
- Studied and implemented LwDITA (Light-weight DITA) and MDITA (Markdown DITA) for the markdown environment
- Implemented the auto-publish of the PDF and HTML outputs through the Jenkins pipeline
Technical writer (Engineer)
Collins Aerospace
Whitefield, Bengaluru
04.2020 - 07.2022
- Created and revised various user documents for the electronic and hydraulic rescue hoist systems and cargo winches developed by Goodrich Aerospace.
- Implemented RRCA and DIVE analysis techniques to identify errors and improve quality of deliverables
- Applied Kaizen techniques to enhance quality and meet customer deadlines
- Supported various projects as part of Raytheon Technologies Corporation subsidiary
Technical Writer
Sonovision Aetos Technical Services (P) Ltd
Bengaluru
08.2018 - 03.2020
- Wrote technical documentation for Check Point cybersecurity products and cloud services.
- Created release notes, installation guides, and user manuals for software updates.
- Developed and updated service manuals and software documents for Honeywell International Inc. components utilized by global aerospace companies Airbus, Boeing, and Bombardier.
- Collaborated with engineers, product managers, and support teams on document accuracy.
Education
B.E. - Aeronautical
Acharya Institute of Technology
Bangalore01-2017
Skills
- API Documentation Standards
- CI/CD practices
- Authoring Tools: Visual Studio Code, Oxygen XML Author, Adobe Madcap Flare, PTC Arbortext Epic Editor V61 (xml), Adobe Framemaker Version 14, Confluence, Adobe Acrobat Pro, MS Office 365
- Usability testing
- Infographics design
- Visual Communication Tools
- Process tracking
- Dedicated learner
Personal Information
- Date of Birth: 1996-03-17
- Availability: Flexible to relocate
Languages Known
English, Kannada, and Hindi
Leisure Interest/Leadership:
Volunteer for Bengaluru TWT (Tech Writer Tribe) group and organized offline conference in Bengaluru (2024 & 2025), Attending various seminars and conferences on Gen-AI and documentation by Amazon, Acrolinx, Document-360, STC India., Reading novels and biographies, writing short poems, stories and articles, Mentored and monitored social outreach programs as a part of CSR Team
Declaration:
I hereby declare that the facts and information furnished above is correct up to the best of my knowledge. Place: Bengaluru (ABHISHEK G S)
Timeline
Senior Technical Writer
Qualcomm India Private Limited
12.2024 - Current
Technical Writer
Check Point Software Technologies Ltd
03.2024 - 12.2024
Information Developer II
Hewlett Packard Enterprise (HPE)
07.2022 - 03.2024
Technical writer (Engineer)
Collins Aerospace
04.2020 - 07.2022
Technical Writer
Sonovision Aetos Technical Services (P) Ltd
08.2018 - 03.2020
B.E. - Aeronautical
Acharya Institute of Technology