RAJDEEP MUKHERJEE

Document Management and Knowledge Base: Implemented a robust document management process for Csmart CRM and Digital Exchange, consolidating documentation into a unified repository. Developed Jira user stories and comprehensive documentation to support Developers, QA teams, and Customer Service Representatives.

Content Creation and API Development: Proficient in API development and documentation using GitHub and Markdown, with skills in video/graphic creation. Created technical guides, blogs, and whitepapers for Csmart products, ensuring quick and effective deployment and use.

Business Proposals and Presales Activities: Drafted business proposals and RFP responses for telecom clients. Engaged in presales activities, collaborating with sales teams to develop effective strategies. Authored case studies on Csmart CRM and Digital Exchange implementations, highlighting their benefits.

Content Standards and Collaboration: Established content standards adhering to DITA framework and taxonomy standards. Maintained consistent content style, tone, and voice. Collaborated with product marketers, sales, customers, and influencers to generate valuable content ideas, overcoming challenges like tight deadlines and team mergers.

Content Management and Quality Improvement: Integrated with Product Development, Support, and QA teams to manage Knowledge Base content, enhancing document creation and project completion processes.

Technical Documentation: Authored and published user manuals, release notes, whitepapers, and design/functional support solutions, ensuring comprehensive and accurate product documentation.

Agile Collaboration and Documentation: Worked with development teams in an agile environment to deliver installation guides, operation manuals, configuration manuals, and release notes.

Process Improvement and Mentorship: Established strategies for client support efficiency, mentored peers, and consistently delivered timely service documentation despite tight deadlines and resource challenges.

Technical Documentation for Unisys Stealth: Planned, wrote, and edited API documentation in Open API format using Markdown and YAML. Created operational manuals, web help, and release notes in DITA and XML for Unisys Stealth, a network security suite, ensuring accurate, audience-tailored documentation.

Document Maintenance: Maintained and updated documents post-release in DITA using Oxygen XML. Liaised with product owners and project managers to ensure quality, accuracy, and timeliness of documentation.

CCMS & DITA authoring Tools: Utilized formatting programs and content management systems effectively. Basic knowledge of tools like Camtasia, Captivate, and Madcap Flare for creating comprehensive technical documents.

User Guides and Documentation System: Authored a comprehensive 500+ page software user guide for alarm automation software and implemented an enterprise-level documentation system.

Template Management and Technical Writing: Managed documentation system templates, authored mini user guides, FAQ guides, troubleshooting guides, and established document repositories using SharePoint and Wiki tools.

Feedback Integration: Developed training curricula and agendas for annual user group meetings, enhancing materials through reviewer feedback in collaboration with the core development team.

Technical Content Proficiency: Skilled in writing technical content, user manuals, and installation guides, with expertise in DDLC, SDLC, AGILE, Scrum, version control systems, and conceptual writing in DITA and XML.

CRM/ERP Analysis and SOP Creation: Analyzed various CRM/ERP systems and developed SOP documents for streamlined operations.

Documentation Services and Content Creation: Supported all documentation services, including publishing newsletters, reports, blogs, and creating training materials.

Market Analysis and Survey Reports: Analyzed geographic markets and public trends to publish detailed survey reports.

Social Media Management: Maintained engaging social blogs to foster audience interaction and brand presence.