Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Quote
Interests
Software
Timeline
BusinessAnalyst
Spandana Tangudu

Spandana Tangudu

Senior Technical Writer | Agile Practitioner | AI Enthusiast

Work Preference

Desired Job Title

Senior Technical WriterTechnical WriterQuality Analyst / Technical Writer

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Flexible work hoursCompany CultureWork-life balanceCareer advancementWork from home optionPersonal development programsHealthcare benefitsPaid time offPaid sick leave

Summary

A results-driven Senior Technical Writer with over 13 years of experience in the Software, Oil & Gas, and Healthcare industries. Adept at creating clear, concise, and user-friendly documentation for complex technical products. Proven track record of leveraging Generative AI to boost documentation efficiency by 30%. Agile practitioner, dedicated to improving processes and collaborating effectively within fast-paced development environments.

Overview

13
13
years of professional experience
6
6
Certifications

Work History

Senior Technical Writer

Baker Hughes GE
04.2025 - 08.2025
  • Led the development and maintenance of comprehensive documentation for Well Construction software and License Management tools.
  • Authored and delivered precise UI/UX microcopy, detailed product guides, and timely release notes within an Agile sprint-driven framework.
  • Pioneered the integration of Generative AI workflows, achieving a 30% reduction in documentation turnaround time and enhancing content quality.
  • Expertly utilized conditional tagging in Madcap Flare to produce single-sourced documentation tailored for diverse user audiences.
  • Managed all documentation repositories using Azure DevOps and Confluence, ensuring robust version control and seamless team collaboration.
  • Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
  • Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
  • Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.

Technical Writer

Schlumberger
06.2019 - 03.2025
  • Authored high-quality technical documentation using DITA XML for Digital Solutions software, significantly improving product usability and user experience.
  • Produced SEO-optimized user guides, troubleshooting articles, and rig-specific manuals to support global clientele.
  • Successfully applied single-sourcing and content reuse strategies to ensure consistency and streamline content delivery across all platforms.
  • As a Scrum Master, facilitated daily stand-ups, sprint planning, and retrospectives, and meticulously managed product backlogs.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.

Quality Analyst / Technical Writer

ADP Private Ltd
06.2007 - 01.2015
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Designed and developed engaging interactive training content and e-learning modules using Adobe Captivate and RoboHelp.
  • Created a wide range of support materials, including standard operating procedures (SOPs), quick reference guides, and product manuals.
  • Ensured strict compliance with US healthcare documentation standards and conducted thorough quality audits to maintain process integrity.

Education

Bachelor in Commerce - Accounting And Finance

Berhampur University
Brahmapur
04.2004 - 03.2007

Skills

Technical documentation

Certification

Generative AI Fundamentals - AI & Prompt Engineering

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Oriya
Intermediate (B1)

Accomplishments

· Identified and implemented process optimizations in ADP's US Healthcare Benefits operations, driving $25,000/day in cost savings; shortlisted by an external jury as a top-three value-add.

· Transitioned three key projects to India during an SME trip to the US as a Quality Analyst at ADP; successfully initiated project operations in India and conducted comprehensive training for the India team, ensuring smooth knowledge transfer and quality standards adherence.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The secret of getting ahead is getting started.
Mark Twain

Interests

Painting

Drives and Bike Rides

Software

Madcap Flare

Arbortext Editor

DevOps

AS400

Captivate

ROBOHelp

Photoshop

Illustrator

Windchill

JIRA

LeonardoAi

ChatGPT

Gamma

Framer

Canva

Simplified

AI Video Creator

Feedly

Perplexity

Gemini

Microsoft CoPilot

Timeline

Senior Technical Writer

Baker Hughes GE
04.2025 - 08.2025

Technical Writer

Schlumberger
06.2019 - 03.2025

Quality Analyst / Technical Writer

ADP Private Ltd
06.2007 - 01.2015

Bachelor in Commerce - Accounting And Finance

Berhampur University
04.2004 - 03.2007

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Spandana TanguduSenior Technical Writer | Agile Practitioner | AI Enthusiast