Spandana Tangudu
Senior Technical Writer | Agile Practitioner | AI Enthusiast
Work Preference
Summary
A results-driven Senior Technical Writer with over 13 years of experience in the Software, Oil & Gas, and Healthcare industries. Adept at creating clear, concise, and user-friendly documentation for complex technical products. Proven track record of leveraging Generative AI to boost documentation efficiency by 30%. Agile practitioner, dedicated to improving processes and collaborating effectively within fast-paced development environments.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Senior Technical Writer
Baker Hughes GE
04.2025 - 08.2025
- Led the development and maintenance of comprehensive documentation for Well Construction software and License Management tools.
- Authored and delivered precise UI/UX microcopy, detailed product guides, and timely release notes within an Agile sprint-driven framework.
- Pioneered the integration of Generative AI workflows, achieving a 30% reduction in documentation turnaround time and enhancing content quality.
- Expertly utilized conditional tagging in Madcap Flare to produce single-sourced documentation tailored for diverse user audiences.
- Managed all documentation repositories using Azure DevOps and Confluence, ensuring robust version control and seamless team collaboration.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
Technical Writer
Schlumberger
06.2019 - 03.2025
- Authored high-quality technical documentation using DITA XML for Digital Solutions software, significantly improving product usability and user experience.
- Produced SEO-optimized user guides, troubleshooting articles, and rig-specific manuals to support global clientele.
- Successfully applied single-sourcing and content reuse strategies to ensure consistency and streamline content delivery across all platforms.
- As a Scrum Master, facilitated daily stand-ups, sprint planning, and retrospectives, and meticulously managed product backlogs.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
Quality Analyst / Technical Writer
ADP Private Ltd
06.2007 - 01.2015
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Designed and developed engaging interactive training content and e-learning modules using Adobe Captivate and RoboHelp.
- Created a wide range of support materials, including standard operating procedures (SOPs), quick reference guides, and product manuals.
- Ensured strict compliance with US healthcare documentation standards and conducted thorough quality audits to maintain process integrity.
Education
Bachelor in Commerce - Accounting And Finance
Berhampur University
Brahmapur 04.2004 - 03.2007
Skills
Technical documentation
Certification
Generative AI Fundamentals - AI & Prompt Engineering
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Oriya
Intermediate (B1)
Accomplishments
· Identified and implemented process optimizations in ADP's US Healthcare Benefits operations, driving $25,000/day in cost savings; shortlisted by an external jury as a top-three value-add.
· Transitioned three key projects to India during an SME trip to the US as a Quality Analyst at ADP; successfully initiated project operations in India and conducted comprehensive training for the India team, ensuring smooth knowledge transfer and quality standards adherence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The secret of getting ahead is getting started.
Mark Twain
Interests
Painting
Drives and Bike Rides
Software
Madcap Flare
Arbortext Editor
DevOps
AS400
Captivate
ROBOHelp
Photoshop
Illustrator
Windchill
JIRA
LeonardoAi
ChatGPT
Gamma
Framer
Canva
Simplified
AI Video Creator
Feedly
Perplexity
Gemini
Microsoft CoPilot
Timeline
Senior Technical Writer
Baker Hughes GE
04.2025 - 08.2025
Technical Writer
Schlumberger
06.2019 - 03.2025
Quality Analyst / Technical Writer
ADP Private Ltd
06.2007 - 01.2015
Bachelor in Commerce - Accounting And Finance
Berhampur University
04.2004 - 03.2007