Prasanna Sathish P
Technical Writer
Bangalore
Summary
Innovative Technical Writer with over 6+ years of experience creating clear, user-centric documentation across hardware, software, and training domains. Backed by a 12+years career that includes customer support and project management, I excel at translating complex technical concepts into accessible content for diverse audiences. Skilled in collaborating with cross-functional teams to deliver high-quality manuals, guides, and knowledge base articles that enhance product usability and customer satisfaction. Proven ability to bridge the gap between technical experts and end-users through effective communication and structured documentation.
Experienced with creating detailed technical documentation that enhances user understanding and operational efficiency. Utilizes clear and concise language to communicate complex information effectively. Strong understanding of technical writing principles and best practices.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Technical Writer
Carelon Global Solutions
Bengaluru, India
01.2025 - 09.2025
- Led a department documentation initiative, serving as the primary point of contact for technical writing for Health Care Products Related.
- Authored comprehensive User Guides such as the Enterprise Content Management (ECM) User Guide and Data Mining Solution (DMS) User Guide.
- Created 10+ Technical Documents, including API Documentation, Deployment Design, Integration Architecture, Performance Tuning, Security Architecture, System Administration, Technical Architecture, Coding Standards
- Partnered with the Department Center of Excellence (COE) Lead to develop a 6-month roadmap for 13 key documents.
- Conducted interviews with 20+ SMEs to gather technical insights and ensure documentation accuracy.
- Tracked the progress of 10 active documentation projects in collaboration with SME teams.
- Added 80+ technical resources to the department’s centralized resource page.
- Refined 10 engineering knowledge library pages for improved usability and relevance.
- Developed and maintained a Digital PI SharePoint site, including a Center of Excellence for templates and SOPs.
- Authored SOPs covering Lifecycle Management, Funding Structure, Project Closure, and Resource Allocation.
- Project: Data Mining – Documentation & SharePoint Development
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Technical Writer
Dell International Services Pvt Ltd
01.2018 - 01.2023
- Collaborated with SMEs and technical teams to gather data for documentation.
- Managed multiple documentation projects using MS Word, RoboHelp, and FrameMaker.
- Created user-friendly knowledge base articles and manuals.
- Audited and updated content to align with product changes.
- Used analytics to improve documentation effectiveness.
- Maintained version control and ensured quality assurance across deliverables.
- Supported global teams across AMERICAS, EMEA, and APJC.
Sales Support Specialist
Dell International Services Pvt Ltd
01.2011 - 01.2017
- Provided customer service, technical support, and order management
- Led escalation teams and conducted internal quality audits
- Managed supply chain issues and supported key accounts globally
- Delivered SLA and KPI reports to leadership
- Conducted root cause analysis and process improvements
- Facilitated global conference calls and stakeholder meetings
- Trained new hires and optimized internal processes
Education
Bachelor of Commerce -
Annamalai University
01.2006
Pre-University Course (PUC) - undefined
KGF First Grade College
01.2002
Secondary Schooling (SSLC) - undefined
BGML High School
01.1999
Skills
Proficient in authoring tools
Adobe RoboHelp, MadCap Flare, Adobe FrameMaker, Microsoft Word, Markdown, Confluence
Structured Authoring & Help Systems
DITA XML (via Oxygen XML Editor)
Graphics & Illustration Tools
Microsoft Visio, Snagit, Rob Capture, Adobe Photoshop, Microsoft Paint
Documentation & Publishing
Adobe Reader, PDF Tools
Project & Collaboration Platforms
Jira, SharePoint, Fusion, Salesforce, Microsoft Excel, Microsoft Office Suite, Delta, GitBook, API Tools
Certification
Certified Technical Writer – TechTotal Academy
Accomplishments
- CEO Recognition – Best Performer
- Best Team Player Award
- Multiple On-the-Spot Awards for outstanding contributions and timely delivery
Disclaimer
Date Signature
Timeline
Technical Writer
Carelon Global Solutions
01.2025 - 09.2025
Technical Writer
Dell International Services Pvt Ltd
01.2018 - 01.2023
Sales Support Specialist
Dell International Services Pvt Ltd
01.2011 - 01.2017
Pre-University Course (PUC) - undefined
KGF First Grade College
Secondary Schooling (SSLC) - undefined
BGML High School
Bachelor of Commerce -
Annamalai University