Technical Writer
Allegis Group - TEKsystems/ Cisco
10.2021 - 06.2025
- Created and maintained user guides, installation manuals, release notes for networking products.
- Translated complex networking concepts (routing, switching, firewalls, VPNs, etc) into clear, concise documentation for technical and non-technical audiences.
- Proficient with documentation tools like FrameMaker, Confluence, Markdown, MS Visio
- Hands-on with lab setups and network simulation tools (Cisco Packet Tracer & Cis co Modelling Labs)
- Used Git, JIRA and Agile methodology for documentation versioning and collaboration.
- Created and maintained E-service Training (EST) modules and service instructions to support Cisco field engineers, ensuring clarity, accuracy and adherence to technical standards.
- Authored end-to-end documentation (installation, configuration, troubleshooting and service guides) for Cisco networking products, reducing support tickets by providing clear self-help resources.
- Collaborated with SMEs, engineers and product managers to gather technical requirements and translate complex networking concepts into easy-to-understand content.
- Developed and managed documentation deliverables following DDLC and SDLC methodologies, ensuring timely delivery aligned with product release cycles.
- Leveraged tools such as Xyleme, Markdown, Confluence, and XML/DITA-based systems to create structured, reusable and multi-format documentation.
- Ensured compliance with Cisco content standards and branding guidelines while producing highly technical training material.
- Partnered with DevNet and Cisco Modeling Labs (CML) teams to produce documentation for lab simulations, training guides and developer portals.
- Authored and maintained technical documentation, user guides and lab manuals for CML, enabling network engineers to design, simulate, and validated topologies effectively.
- Developed step-by-step configuration and troubleshooting guides to assist users in creating realistic virtual lab environments.
- Collaborated with DevNet PubHub and product SMEs to produce accurate and developer-friendly documentation for APIs, integrations and automation workflows.
- Contributed to release notes, feature documentation and upgrade guides aligned with CML version updates.
- Optimized documentation for global audience accessibility, ensuring clarity for both technical and non-technical users.
- Conducted peer reviews and content audits to maintain accuracy, consistency and usability across training materials.
- Integrated visual aids, diagrams and flowcharts to simplify complex networking procedures and enhance knowledge retention.
