Surbhi Arora
Technical Writer
DELHI NCR
Summary
Skilled writing professional honing core technical skills and creating technical documentation, proficient in utilizing industry best practices and familiarity with the organization's mission to inspire ideas, content and communication skills gained over time in a dynamic environment conducive to further growth, learning and development.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
Work History
Technical Writer
Klaus IT Solutions
10.2023 - Current
- Currently deputed at Client location L&T Technology Services New Delhi
- Working on Delhi Metro Railway Corporation (DMRC) DS 24 Project at Hitachi GTS India on creation of SD Documents for Operational control system (OCC) and API documents
- Creating and Publishing Software Manuals, system functional documents, interface documents, software installation manual, software operational manual and hardware specification
- Working with PMO on creation of Partial Acceptance Test document (PAT), System Acceptance Test document (SAT), service trail document (ST), Installation Verification Report (IVR) and Technical Documentation of System Specification and Embedded Systems in Metro and Railways
- Communicating with product design authority (PDA) acts as Subject matter expert (SME), cross functional team, software developers and product engineers to understand accurate technical details, product’s functionality and client’s requirements
- Following DDLC lifecycle process for manual creation and SDLC for Software, in agile environment with MSTP standard
- Utilizing multiple authoring tools such as Visio professional, Swagger and MS Word to create product documentation.
- Maintained consistency across company documents by adhering to established style guidelines and templates
Senior Technical Content Writer
Allin pro-Sec 63 Noida
07.2022 - 01.2023
- Worked on Amazon detail page content including titles, product descriptions, and bullet points and managed product-based documentation
- Created engaging A+ page content for Amazon detail page
- Managed web page content, Andon product documentation, banner content, and image content
- Created in-house and customer-specific collaterals from scratch for product documents.
- Exposure to working on latest technologies and trends among vast experienced teams of 3D artists, graphic designers, testers, and publishers
- Blogs for websites, guests, clients, newsletters, generated whitepapers as per client requirements
- Procedure writing, user manuals with style guides and structured content
- Crafted social media posts, captions, and taglines for brand presence
- Produced business proposals, and YouTube video content, including scripts and descriptions
- Crafted e-commerce and lifestyle content aligned with brand identity
- Generated SEO-driven content, optimizing keyword visibility
- Provided valuable Quora Q&A and informative FAQs.
Faculty of Creative Writing and Communication skills
Planet spark education
03.2021 - 06.2022
- Worked as faculty educator in developing communication skills, creative writing among academic students, and writing educational content, blogs & newsletters.
Content Writing & Content Creation for Lifestyle and Beauty Industries
01.2017 - 01.2021
- Collaborated on social media content creation, video & posts for Nykaa
- Collaborated for social media content for Faballey
- Collaborated on social media content, website blog article writing & video content for House of Fett
- Collaborated for website blog and social media for Zaful.
Education
Master’s in English literature - English Literature
MJP Rohilkhand University
Bareilly 07.2018 - 04.2020
Bachelor of Arts (Honors) in English - English Literature
Amity Institute of English Studies And Research
Amity University Noida 07.2015 - 11.2018
Class XII -
CBSE Board
Sahibabad, U.P 04.2001 - 04.2015
Class X - undefined
ICSE Board
Bijnor, U.PSkills
Software Proficiency and Technical Skills: Proficient in AI technology, Google documents, Visio Professional,Microsoft Word, Adobe Captivate, FrameMaker, Snagit TechSmith, UNIX, DITA XML, API documentation, Madcap Flare, Snipping tool, Microsoft Excel, Microsoft Office, and Notepad
Strategy & Development: Contributed to comprehensive content and technical strategy including authoring, scripting, and instructional design Subject matter expert (SME), Pre-sales and marketing documentation, crafted UX-focused content for B2B and B2C audiences
Editor & Proofreader: Proofread and edited content for accuracy and clarity Designed user documentation and manuals using authoring tools
Client Engagement: Delivered content on Amazon seller and vendor central authorization for 80 clients
Accomplishments
- Got a SPOT AWARD (Transportation Award) For Outstanding Performance, Service and dedication to the organization LTTS.
- Got a Recognition and Appraising Batch as the Trailblazer in LTTS.
- Research Paper Published: Concept of Pure Women in Thomas Hardy Tess of the D” Uberville (2017)
- Certificate of appreciation in English language workshop Amity Institute of English Studies and Research, AUUP.
- Certificate of appreciation in German language Amity Institute of Foreign Languages.
- Certificate of appreciation and participation in the Amity Human Values Quarter 2015-16
- First prize in the Inter-school cultural district-level group dance competition.
- First Prize in Inter-school single dance competition.
- First prize in the extempore competition.
- Certificate of participation in Inter-school racing competitions and sports.
- First prize in Inter-school fancy dress competition.
Personal Information
- Date of Birth: 08.September.1995
- Nationality: Indian
- Hobbies: Dancing, Travelling,Painting, Baking, Reading and Swimming
Languages
English, Hindi, German (read and write at a basic level)
Timeline
Technical Writer
Klaus IT Solutions
10.2023 - Current
Senior Technical Content Writer
Allin pro-Sec 63 Noida
07.2022 - 01.2023
Faculty of Creative Writing and Communication skills
Planet spark education
03.2021 - 06.2022
Master’s in English literature - English Literature
MJP Rohilkhand University
07.2018 - 04.2020
Content Writing & Content Creation for Lifestyle and Beauty Industries
01.2017 - 01.2021
Bachelor of Arts (Honors) in English - English Literature
Amity Institute of English Studies And Research
07.2015 - 11.2018
Class XII -
CBSE Board
04.2001 - 04.2015
Class X - undefined
ICSE Board
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