Vaishali Agrawal
Business Analyst
Bengaluru
Summary
Strategic and results-driven business analyst with 6+ years experience of working closely with business and development for multiple IT projects delivery of telecom-sector account. Equipped with strong analytical skills, conceptualized solutions with business users and cross-functional teams leading to efficient operations aligned with business goals.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Lead Business Analyst
IBM Consulting, Bell OrderMAX Canada
06.2019 - Current
- Coordinating overall project analysis, drive discussions, internal and client reviews, impact analysis for change requests and be the point of contact for overall release and BA activities.
- Providing guidance to team on detailed analysis and scenario understanding for projects with focus on complex/cross project scenarios.
- Participating in Program level BA activities initiated by Program Lead BAs and SMEs
- Scenario Analysis, Delta Analysis, Impact Analysis and Risk Analysis
- Interacting with client to understand and clarify business requirements.
- Technical Assessment along with the Development team
- Pro-active and confident client communication in all calls including Production Deployment calls/ SFT calls/ Review calls etc.
- Working on Application/process improvements/innovation
- Manage the release BA team including work allocation, regular touchpoints and tracking work progress.
- Flexibility to meet the dynamic business needs and share workload with other resources, take up additional work to complete project/release activities on time.
- Contributions and Participation in various forums like Ideathon, Innovation channel etc.
- Proactively seek and provide assistance when required report timely progress/ concerns to Program BA.
- Manage/ Facilitate knowledge sharing sessions among the BA team to improve skill level.
- Managed the team of more than 15 people across releases and program.
Associate System Engineer/SAP Technical Consultant
IBM Consulting, SOCAR
11.2017 - 06.2019
- Created project for storing Transport Requests.
- Worked on ABAP Dictionary, Enhancements, few reports, debugging part in project.
- Prepared Technical specification for many of developments for clients.
- Technically helped functional consultants.
- Also come up with other areas like some Project Management activities to pull together weekly reporting to senior management.
- Engaged in all project discussions regarding Design and Development.
Education
Bachelors of Engineering - Computer Science
ITM, Rajiv Gandhi Proudyogiki Vishwavidyalya
Gwalior, Madhya Pradesh 04.2001 -
Skills
Risk Analysis
Process Efficiency Enhancement
Agile/Waterfall Methodologies
Analytical Thinking
Team Facilitation
Team Facilitation
Collaborative Problem Solving
Quote-to-Cash
Telcom BSS
Service Delivery
Risk Analysis
Certification
Certified SAFe 6 Practitioner
Timeline
Professional Scrum Master™ I (PSM I)
11-2021
IBM Agile Explorer
10-2021
Certified SAFe 6 Practitioner
03-2021
Lead Business Analyst
IBM Consulting, Bell OrderMAX Canada
06.2019 - Current
Associate System Engineer/SAP Technical Consultant
IBM Consulting, SOCAR
11.2017 - 06.2019
Bachelors of Engineering - Computer Science
ITM, Rajiv Gandhi Proudyogiki Vishwavidyalya
04.2001 -