Writing
Aafiya Miyawala
Relationship Manager - Private Wealth
Ahmedabad,GJ
Summary
Business-driven and Innovative Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined and potential leader with over 2.5 years of assisting clients with banking requirements and delivering exemplary services to each client's individual needs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Relationship Manager - Private Wealth
SBM Bank (India)
Ahmedabad , Gujarat
03.2022 - Current
- Built clients' trust for the brand
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Participated in industry events and trade shows to promote products and services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Educated customers on online banking and mobile banking applications.
- Worked with internal departments to facilitate communication and deliver personalized solutions to customers.
Service Delivery Manager
IndusInd Bank
Ahmedabad , Gujarat
11.2020 - 03.2022
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with customers and others.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Internship Student
State Bank Of India, Local Head Office
Ahmedabad , Gujarat
05.2019 - 07.2019
- Communicated effectively with faculty and bank staff and accepted suggestions for areas to work on for the given topic "Bank Selection Choices and Customer Loyalty in case of Foreign Exchange and Export Credit Facilities."
- Studied the basics of Foreign Exchange and Export Credit facilities provided by banks to SMEs.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Masters In Business Administration (MBA) - Finance
National Institute of Cooperative Management (NICM)
Gandhinagar 08.2018 - 08.2020
Bachelor of Commerce - Commerce
S. M. Patel Institute of Commerce
Ahmedabad 06.2014 - 05.2016
HSC - Commerce
Chhipa Welfare Girls High School
Ahmedabad 06.2012 - 03.2014
SSC - General Studies
Chhipa Welfare Girls High School
Ahmedabad 06.2011 - 03.2012
Skills
Customer Portfolio Management
Service Support
Relationship Building and Management
New Business Generation
Sales Expertise
Cross-selling
Communication & Presentation
Networking
MS office Tools
Intangibles
- Dedicated and Focused
- Determined
- Adaptability
- Teamwork Ability
Accomplishments
- Promoted to Relationship Manager from Customer Service Officer
- Received tokens of appreciation for achieving business goals in current & previous organizations
- Built good networks in banking industry through communication and knowledge
Interests
Exploring
Self-development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Relationship Manager - Private Wealth
SBM Bank (India)
03.2022 - Current
Service Delivery Manager
IndusInd Bank
11.2020 - 03.2022
Internship Student
State Bank Of India, Local Head Office
05.2019 - 07.2019
Masters In Business Administration (MBA) - Finance
National Institute of Cooperative Management (NICM)
08.2018 - 08.2020
Bachelor of Commerce - Commerce
S. M. Patel Institute of Commerce
06.2014 - 05.2016
HSC - Commerce
Chhipa Welfare Girls High School
06.2012 - 03.2014
SSC - General Studies
Chhipa Welfare Girls High School
06.2011 - 03.2012