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An ambitious and results-driven individual with strong academic credentials. Intensely interested in furthering her hands-on experience in regards to problem-solving using object-oriented programming languages. Possesses strong leadership skills along with the ability to deal creatively and practically with critical thinking problems/issues and interact effectively with colleagues and clients. Proficient in Java, Java Springboot Microservice development, Selenium Java Automation Testing, GitHub Copilot Code development, and PEGA Infinity Systems.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


  Application Support Engineer with 9.2 years of experience in L2 & L3 Java-based Application Support and Site Reliability Engineering (SRE).
  Skilled in incident handling, problem management, root cause analysis (RCA), and deployment activities using tools such as Ansible and Bamboo.
  Experienced in managing critical production applications, and delivering high-quality, reliable solutions under tight SLAs.
  Domain expertise in Automotive and Telecommunications (OSS/BSS) with over 5 years of experience working on telecom projects at Netcracker and PCCW.
  Strong foundation in ITIL® 4 processes, with hands-on experience managing Incidents, Requests, Problems, and Change Management.
  Proven track record in supporting and maintaining desktop and web applications, including bug fixing, enhancements, and performance tuning.
  Comprehensive understanding of the Software Development Life Cycle (SDLC), with practical experience in Scrum, Agile, and Kanban methodologies.
  Adept at cross-functional collaboration with developers, business stakeholders, and infrastructure teams to ensure smooth delivery and improved project outcomes.
  International exposure, including onsite assignments in the Indonesia (12 months) and Philippines (3 months) collaborating closely with German, Indonesian, Singaporean, Japanese, and Filipino clients.
  Hands-on experience with Netcracker OSS/BSS systems, including Service Order Management (SOM), Resource Inventory, Discovery and Reconcillation, Product Lifecycle Management and Customer Management modules.


Experienced Senior Software Engineer skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.

Senior Java Engineer experienced in enterprise application development and production support. Delivered high-availability, scalable applications through expertise in Java, Spring Boot, and microservices, along with hands-on experience in RESTful API development and messaging systems. Focused on enhancing system reliability and uptime by implementing effective incident management, root cause analysis, and performance monitoring.

Ṣashi Kant Shaw

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Senior Software Engineer

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Technical Analyst

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Senior Software Engineer

Sr Software Engineer

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