Summary
Overview
Work History
Education
Skills
Certification
Resume Headline
Timeline
Generic

Suraj Gole

Pune

Summary

Seasoned Software Engineer with 18 years in IT infrastructure and software quality engineering. Currently at Broadcom, specializing in VMware Cloud Foundation and NSX-T, with expertise in platform testing, functional validation, and troubleshooting complex issues. Proficient in Python, pytest, and automation frameworks, leveraging a solid foundation in infrastructure to enhance software quality and platform reliability.

Overview

1
1
Certification
19
19
years of professional experience

Work History

R&D Engineer Software 3, VMware Cloud Foundation

Broadcom
Pune
10.2023 - Current
  • Work on VMware Cloud Foundation (VCF) and NSX-T product engineering, and quality validation across enterprise virtualization environments.
  • Provided subject matter expertise for VMware vSphere, NSX-T, and VCF.
  • Collaborated with engineering teams to investigate technical issues and validate functionality, contributing to overall product quality and reliability.
  • Apply VMware infrastructure networking and virtualization knowledge to investigate technical issues and verify product functionality.
  • Develop and run automated tests using Python and pytest with fixtures and parameterization to organize test execution.
  • Developed Python automation skills using pytest, focusing on fixtures, parameterization, and test-framework concepts to improve testing processes.
  • Utilized AI tools, Cursor and Claude Codex, to enhance efficiency of QA task execution.
  • Use GitHub, GitLab, and Jenkins for source control, test runs, and automation workflows.

Quality Engineer

VMware
Pune
06.2018 - 10.2023
  • Managed and maintained testbeds across vSphere, ESXi, and NSX-T environments to ensure reliable product testing and execution.
  • Executed regression tests across VMware platform builds and updates to confirm stability and functionality across releases.
  • Tested core platform functionality, including installation, deployment, clustering, upgrades, backup and restore, and Layer 2 networking to verify system performance and reliability.
  • Performed manual and functional testing of VMware NSX-T features as part of the Platform team.
  • Contributed to consolidated upgrade testing for NSX-V.
  • Participated in UX testing to assess product usability, and identify potential improvements.
  • Applied infrastructure and virtualization expertise to support product validation and troubleshooting.

Data Center Engineer

VMware
Pune
07.2015 - 05.2018
  • Managed and maintained 200+ servers, storage systems, and network infrastructure supporting the Network and Security Business Unit.
  • Maintained VMware data center infrastructure, including servers, storage, and network equipment.
  • Installed and configured hypervisors, hosts, and virtual machines.
  • Supported production infrastructure, maintaining operational stability across enterprise environments.
  • Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
  • Troubleshot hardware failures, connectivity issues, and service interruptions.
  • Investigated infrastructure and connectivity issues, resolving challenges related to servers, storage, networking, and virtualization.
  • Coordinated with engineering teams to troubleshoot technical problems and validate solutions.
  • Collaborated with engineers to support capacity planning and rack deployments.
  • Coordinated with vendors for procuring new hardware components needed in the data center facility.
  • Deployed new servers into production environment following established guidelines and procedures.
  • Worked closely with R&D engineers to reproduce customer scenarios and support product testing in hands-on lab environments.

Technical Operations Engineer

VMware
Pune
12.2010 - 12.2013
  • Provided technical support for Windows and macOS desktop environments.
  • Troubleshot Level 1 and Level 2 issues, coordinating with Network, Telecom, Infrastructure, and Data Center teams to ensure timely resolution.
  • Took ownership of technical issues, coordinating with relevant teams to investigate and resolve incidents effectively.
  • Troubleshot incidents using VMware logs, alerts, and escalation procedures.
  • Acted as a subject matter expert (SME) for the Zimbra Collaboration Suite.
  • Collaborated with IT Security and Logistics teams to enhance end-to-end IT service delivery.
  • Supported enterprise IT operations while building a foundation in systems administration, networking, and infrastructure troubleshooting.

Service Engineer

Rsg Infotech Pvt.Ltd
Pune
11.2008 - 12.2010
  • Repaired hardware components such as logic boards, displays, keyboards, and batteries for Apple products.
  • Diagnosed Apple devices using service tools and repair workflows.
  • Replaced iPhone, iPad, and Mac parts per Apple repair standards.
  • Tested hardware and software issues on Apple Authorised Service Provider equipment.
  • Coordinated warranty and out-of-warranty repairs with Apple service guidelines.
  • Communicated repair status and service options to Apple customers.
  • Ensured high customer satisfaction through quality technical support and timely service.
  • Developed customer service process strategies to enhance efficiency and satisfaction.
  • Trained new employees on repair equipment and procedures to ensure consistent service quality.

Customer Care Representative

vCustomer
Pune
05.2008 - 10.2008
  • Resolved customer complaints promptly and professionally.
  • Resolved customer inquiries via phone, email, and chat to ensure timely support.
  • Resolved customer issue tied to internet configuration and VPN troubleshooting
  • Handled inbound customer calls for vCustomer support operations
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Escalated complex issues to supervisors and specialty support teams.
  • Maintained professional communication during challenging interactions to foster positive customer relationships.

Technical Support Engineer

Sanctum Technologies Pvt. Ltd
Pune
11.2007 - 04.2008
  • Resolved client technical issues for Sanctum Technologies support operations.
  • Monitored system alerts and swiftly responded to service disruptions, minimizing downtime for users.
  • Diagnosed hardware, software, and network faults using remote support tools.
  • Troubleshot and resolved hardware and software issues, enhancing customer satisfaction through effective technical support.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Escalated complex incidents to senior teams with clear troubleshooting notes.
  • Resolved complex technical problems through root cause analysis techniques.

Education

Bachelor of Commerce - Accounting

Shivaji University
Satara
01-2007

Some College (No Degree) - Diploma in Computer Hardware And Networking

Jetking Institute
Pune

Skills

  • VMware technologies
  • VMware Cloud Foundation (VCF)
  • NSX-T
  • vSphere
  • ESXi
  • NSX-V
  • Regression Testing
  • Release Validation
  • Disaster Recovery Testing
  • Test automation
  • Python
  • Pytest
  • Fixtures
  • Parametrization
  • Testing Methodologies
  • GitHub
  • GitLab
  • Jenkins
  • Infrastructure
  • Servers
  • Storage
  • Networking
  • Data center operations
  • Production infrastructure
  • Networking
  • Layer 2 networking
  • Network virtualization
  • Network troubleshooting
  • Product Engineering
  • Test bed management
  • Scenario testing
  • Debugging
  • Root cause analysis
  • User Experience Research
  • VMware virtualization
  • Python automation
  • Pytest frameworks
  • Critical Thinking
  • Interdepartmental Coordination
  • Data Analysis

Certification

• VMware Certified Professional (VCP-DV).
• VMware Certified Professional – Network Virtualization (VCP-NV).
• Apple Certified Macintosh Technician (ACMT).
• Cisco Certified Network Associate (CCNA).
• Red Hat System Administration/System Engineer certifications,
• ITIL.
• Certified Data Centre Professional (CDCP).
• Certified Usability Analyst/Architect (CUA) — Human Factors International (HFI).
• macOS certification/recertification.

Resume Headline

Software Engineer | VMware Cloud Foundation (VCF) & NSX-T | Network Virtualization | Quality Engineering | Python & pytest Automation | 18+ Years of Experience

Timeline

R&D Engineer Software 3, VMware Cloud Foundation

Broadcom
10.2023 - Current

Quality Engineer

VMware
06.2018 - 10.2023

Data Center Engineer

VMware
07.2015 - 05.2018

Technical Operations Engineer

VMware
12.2010 - 12.2013

Service Engineer

Rsg Infotech Pvt.Ltd
11.2008 - 12.2010

Customer Care Representative

vCustomer
05.2008 - 10.2008

Technical Support Engineer

Sanctum Technologies Pvt. Ltd
11.2007 - 04.2008

Bachelor of Commerce - Accounting

Shivaji University

Some College (No Degree) - Diploma in Computer Hardware And Networking

Jetking Institute

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Suraj Gole