Continuous Learning
Open To Work
Amit Bhunia
Specialist in Logistics
Kolkata,WB
Work Preference
Timeline
Senior Customer Service Executive
Tata Consultancy Services (TCS)
05.2023 - Current
MBA - Logistics And Supply Chain Management
Graphic Era Deemed To Be University
07.2022 - 06.2024
BBA - Logistics And Supply Chain Management
Graphic Era Hill University
07.2019 - 06.2022
Summary
Attentive Customer Service Representative with 3.3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
MBA - Logistics And Supply Chain Management
Graphic Era Deemed To Be University
Dehradun 07.2022 - 06.2024
BBA - Logistics And Supply Chain Management
Graphic Era Hill University
Dehradun 07.2019 - 06.2022
Overview
5
5
years of post-secondary education
3
3
years of professional experience
3
3
Languages
Work History
Senior Customer Service Executive
Tata Consultancy Services (TCS)
Kolkata, WB
05.2023 - Current
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Interests
Team Collaboration
Team Lead
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Skills
- Team training and leadership
- Credit card processing
- Membership renewals
- Willingness to lead
- CRM, JIRA & Smart One
- Quality control
- Problem-solving
- Team member training
- Team task delegation
- Complaint handling
- Administrative support
Certification
- Diploma in Computer Applications in 2019, Training - 6 months
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 17 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of Rapid Resolution.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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