Insurance Preauthorization and Claims Management:
- Supervised the entire process of insurance preauthorization, claims submission, and payment collection within the agreed credit period.
- Coordinated with insurance companies to secure initial approvals, facilitating patient enrollment into cashless treatment facilities.
Patient Counseling and Claim Eligibility:
- Provided clear advice to patients regarding claim eligibility based on policy terms, diagnosis, and sum assured.
- Addressed and explained claim denials, offering guidance on reimbursement processes where applicable.
Accounts Management and Aging Reports:
- Monitored monthly aging reports to track unpaid claims, following up on unsettled amounts to resolve backlogs.
- Raised indemnity bonds as needed based on situational requirements.
Insurance Validity and Patient Information Accuracy:
- Ensured accurate patient information, insurance validity, provider details, policy period, and PED (Pre-Existing Diseases) declarations for seamless cashless treatment processing.
Financial Reporting and Issue Resolution:
- Reviewed accounts receivable reports, disallowance analyses, and write-offs monthly to identify and rectify issues promptly.
- Reported findings to the central corporate team and facilitated solutions for new customer tie-ups.
Tariff Updates and Discount Control:
- Annually updated tariffs and controlled discount mechanisms to support the hospital's financial growth and sustainability.
Agreements and TPA Coordination:
- Managed agreements with corporate clients and individuals, ensuring smooth processing with Third-Party Administrators (TPAs).
- Acted as the liaison between individual customers and insurance providers, addressing concerns effectively.
Payment Adjustments and Acknowledgments:
- Reconciled daily payments, ensuring proper acknowledgment from customers.
- Adjusted payments considering TDS and obtained email confirmations for corporate/TPA settlements.
Training and Team Development:
- Conducted training sessions for new employees on admission, discharge, and billing processes.
- Organized case study programs to enhance problem-solving skills, boosting the team’s overall efficiency and enthusiasm.