PSS AJITH KUMAR VARMA
Summary
To secure a job where I can efficiently contribute my skills and abilities to the growth of the organization and explore, adapt myself in different fields and realize my potential where I get the opportunity for continuous learning to build my professional career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
TATA CONSULTANCY SERVICES
12.2021 - Current
- 2 years Experience in support background -Service Now Tool (Corner Stone On Demand application)
- Working as Team lead for Data Merge tool, which involves transfer of data related functions
- Working on tickets received in Service Now (ticketing tool) and assisting customers with issues
- Providing access to the users in the SUMMIT(CSOD) portal and merging accounts as per the requirements
- Setting the user permissions and providing login assistance to the users and resolving issues related to authentication if any
- Checking the incidents and redirecting to the correct team and provide required assistance until the ticket is solved
- 6 months of Experience working in DATA MIGRATION project for transforming the data as per the requirements
- Debugging the errors after loading the data and Hands on experience on ETL tool
- Generating reports using Reporting 2.0 within the project and supporting pre- analysis activities related to defining the data migration process
- Handling the data, transforming and validating prior to uploading the data
- Recording all the process steps, matching the expected actual results and raise defects using Q-Test application for future reference and tracking purpose
- Testing the results after loading the data and generating reports using the Reporting 2.0 within CSOD
- Involvement in process improvement activities and also documenting it for future projects.
PLANET SPARK
05.2021 - 10.2021
- I have worked as a “Business Development Counsellor” for Planet Spark
- RESPONSIBILITIES:
- 3 months experience, Reaching out to the clients and explaining the product and setting up meetings with the Tutors
- Making sure to set expectations regarding the quality of education provided by the company
- Reaching targets that were set and mentoring the Newbies in the company.
Education
B. Tech -
GITAM University
2021
Intermediate -
Sri Chaitanya Jr College
2017
X -
Sri Chaitanya Techno School
2015
Skills
- Troubleshooting
- Customer Support
- ITSM Software
- System Troubleshooting
- Root Cause Analysis
- Application support
Certification
SQL, Service Now (ITSM) , Advanced Excel
Knowledge on migrating data using ETL tools (DataSure)
Good Knowledge on PostgreSQL DB.(Certified)
PERSONALITY TRAITS AND HOBBIES:
Adaptability, Team Player, Open to learn new things, Working as team lead, Very interested in Sports
Timeline
System Engineer
TATA CONSULTANCY SERVICES
12.2021 - Current
PLANET SPARK
05.2021 - 10.2021
B. Tech -
GITAM University
Intermediate -
Sri Chaitanya Jr College
X -
Sri Chaitanya Techno School
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