G. SANDHYA
Chennai
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Team-oriented Systems Engineer with many years of experience leading design, testing, and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations. Committed to fostering and maintaining relationships with customers and vendors
Overview
13
13
years of professional experience
Work History
System Engineer
Food hub Software Technology
11.2021 - Current
- Company Overview: Food hub is the online food portal which builds platform to connects end-user and restaurant proprietor in terms of customized application and technology for end-to-end solution and support to manage the restaurant
- Supporting Global clients for their technical issue on online ordering system and application
- Supporting installations, configuring and troubleshooting all peripheral devices, Pos devices connected to system such as printer, network and caller id which is provided by food hub for technical support for the restaurant
- Supporting clients for technical issue on online ordering system such as KIOSK, POS system and Application through remote within given TAT
- Currently working on Automation project (REACT- NATIVE) on Application Testing raising bug, feature enhancement request
- Food hub is the online food portal which builds platform to connects end-user and restaurant proprietor in terms of customized application and technology for end-to-end solution and support to manage the restaurant
Consultant
Sutherland Pvt Ltd
Chennai
02.2014 - 11.2018
- Worked with DELL process as L1 Consultant for both DELL PLE AND SMB supports across pan India
- Handling Dell consumers calls for technical queries and technical issues, spare parts for both in warranty and out of warranty system
- Interacting with customers over phone to diagnose problem occurred in system convincing them to do some troubleshooting steps to isolate any hardware problem in system with the help of self-diagnostics tools
- For software issue we take system under remote control for firmware update, OS, software installation, Antivirus installation to isolate problem and provide end solution
- Also handled technical support calls from onsite field engineer by addressing them with onsite issue to avoid further service delay to customer
- Depending upon issue and also as per warranty terms we provide end to end solution to customer and need to create service request cases and follow- up will be done on this case do to needful to customer
Payment Assistant
Matrimony Pvt Ltd
Chennai
12.2012 - 06.2013
- Product sales
Customer Interactive Executive
Reliance India Pvt Ltd
Chennai
11.2011 - 12.2012
- Handled customer calls for connectivity issue, speed issue and other technical queries and also billing related queries
- Guiding customers for installation and uninstallation for data cards setup and frequency range
Education
Bachelor in Electronics & communication Engineering -
01.2010
Diploma in Electronics & communication Engineering -
01.2007
Skills
- Hardware and software installation
- Feature enhancement
- Hardware troubleshooting
- Project management
- Software installation
- Systems engineering
- Troubleshooting
- Application support
- Hardware configuration
- Hardware upgrades
- Application installations
- Diagnostic techniques
- Escalation support
- Access issue resolution
- Remote diagnostics
- Troubleshooting and diagnosis
- Technical fault tracking
- Problem resolution
- System testing
- Advanced troubleshooting
Languages
- Tamil
- English
- Hindi
Personal Information
- Date of Birth: 06/08/88
- Marital Status: Married
Timeline
System Engineer
Food hub Software Technology
11.2021 - Current
Consultant
Sutherland Pvt Ltd
02.2014 - 11.2018
Payment Assistant
Matrimony Pvt Ltd
12.2012 - 06.2013
Customer Interactive Executive
Reliance India Pvt Ltd
11.2011 - 12.2012