Pankaj Kumar Ray
Noida
Summary
Dynamic System Engineer with a proven track record at EbixCash Pvt. Ltd., excelling in systems administration and technical support. Skilled in Windows Server management and adept at fostering user coordination. Achieved significant improvements in system efficiency and user satisfaction, showcasing a blend of technical prowess and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Engineer
EbixCash Pvt. Ltd.
Noida
09.2015 - Current
- Installing new computer systems and connecting them in to LAN
- Installing the basic OS and the supporting software as per the guidelines of the organization
- Recording the model number of each installed hardware component and forwarding the details to the administrative authorities
- Attending the maintenance calls by the users
- Coordinating with Vendors, ISP for any application/hardware and internet related issues
- Configuring Client Computers, MS Outlook/Outlook Express for new/existing Users
- Keeping a log of the installed hardware and checking the hardware devices periodically for damage/theft
- Informing the users about precaution measures for some of the frequently arising system concerns
- Supervisor of Technical Support team responsible for the technical issues involving the hardware and operating systems
- Implementation, maintenance and troubleshooting of DC/ADC/DNS/DHCP Servers
- Responsible for day-to-day service requests related to mailing window Infrastructure problems
- Administration and troubleshooting of Windows Active Directory and group policy
- Folder creation/modification/deletion on the server and assigning rights
- Implementation and maintenance of File server services
- Administration of Web Monitoring application used for Internet content filtering
- Coordination with Global IT members in case of Global IT issues
- Manage IT assets and inventory
- Provide First level support On Switch router and firewall
- Installation and configure tally
- Manage policy group modification
- Manage EXSI create VM, Snapshot, Creation deletion and restoration
- Exsi backup, Hardisk mapping
System Engineer
Cembra Money Bank
Zurich
11.2021 - 08.2023
- Company Overview: Organization Payroll: Ebix Software India Pvt
- Ltd
- Monitoring CheckMK Console and work on Checkmk alert
- Monitoring NetBackup alert and troubleshooting of alert
- Manage User Account, create user account reset password
- Monitoring Billing cycle, Falcon, CMF, BOCP, EOD And other Applications
- Monitoring Oracle Database and Ngios
- Manage Nutanix VM and Azure Account, Create delete, extend drive, restore
- Monthly window patching and also verify on Wsus server
- Installation server windows, application and troubleshooting
- Manage All IT assets inventory
- Manage VMware Console, Create, delete and restore Snapshot
- Completed task which is assigned by Cembra
- Basic hardware troubleshooting and co-ordinate with hardware vendor
- Configuring Client Computers, MS Outlook/Outlook-365 for new/existing Users
- VPN trouble shooting and VPN Configuration on client system
- Attend User’s Call and provide resolution on time
- Manage Window Ad And Azure Account
- Complete Data centre monitoring
- Organization Payroll: Ebix Software India Pvt
- Ltd
Education
MCA -
TMU-CCSIT
01.2015
BCA -
TMU-CCSIT
01.2013
INTERMEDIATE -
SBP INTER COLLEGE
01.2010
HIGH SCHOOL -
CO-OPERATIVE HIGH SCHOOL
01.2007
Skills
- Systems Administration
- Installations of Operating Systems
- Windows
- Linux
- Application Installation
- Monitoring
- Group Policy Implementation
- Login ID/Group Creation
- MS Office Products Installation
- MS Office Products Configuration
- MS Office Products Troubleshooting
- Office Setup Management
- System Administration Activities
- Software Maintenance
- Windows Server Management
- Windows Server Active Directory Administration
- Active Directory Infrastructure Planning
- Active Directory Administration
- User and Group Account Management
- Shared Folder Management
- Network Resource Management
- User Coordination
- Computer Maintenance
- Hardware Maintenance
- Technical Support
- Switch Maintenance
- IT management
- Server management
- Operating systems
- Networking Device Maintenance
- Networking Problem Troubleshooting
- IIS Configuration
- IIS Troubleshooting
- Linux OS Management
- VMware Workstation Management
- Mobile devices
- Software installation
- Technical support
- Application support
- Cloud services
- Hardware and software installation
Keyareasofexpertise
- Systems Administration
- Installations of different Operating Systems (Windows, Linux)
- Implementing Group Policy
- Installation, configuration and troubleshooting of MS Office Products
- Managing Office setup
- Executing system administration activities
- Managing Windows Server 2008-2012
- Planning and administering Active Directory Infrastructure
- Coordinating with users for operating system issues
- Computer maintenance and technical support
- Maintenance of networking devices
- Troubleshooting networking problems
- Configuring and troubleshooting IIS-10
- Managing Linux OS and VMware Workstation
Certification
- MCSA Industrial training Course, DUCAT, Noida
- CCNA Industrial training Course, DUCAT, Noida
- Azure certification AZ-104, 2023
Synopsis
System Engineer, EbixCash Software Pvt. Ltd., Sec-143, Noida, Uttar Pradesh, 201301, 9 years, Qualified MCA, Infrastructure Support, LAN Administration, Custom designed solutions, Troubleshooting for complex information systems management, Effective communication, Analytical and coordination skills
Personal Information
- Father's Name: Late Mr. Subash Ray
- Mother's Name: Mrs. Anita Devi
- Date of Birth: 08/10/92
- Marital Status: Single
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
System Engineer
Cembra Money Bank
11.2021 - 08.2023
System Engineer
EbixCash Pvt. Ltd.
09.2015 - Current
- MCSA Industrial training Course, DUCAT, Noida
- CCNA Industrial training Course, DUCAT, Noida
- Azure certification AZ-104, 2023
MCA -
TMU-CCSIT
BCA -
TMU-CCSIT
INTERMEDIATE -
SBP INTER COLLEGE
HIGH SCHOOL -
CO-OPERATIVE HIGH SCHOOL
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