DURGA DEVI R
CHENNAI
Summary
Dynamic Sales and Operations Executive with proven expertise in vendor management and customer service, honed at KMP FREIGHT PRIVATE LIMITED. Excelled in enhancing sales performance and supply chain efficiency, achieving notable client satisfaction. Skilled in cross-functional coordination and cost analysis, driving operational excellence and fostering strong vendor and customer relationships.
Overview
6
6
years of professional experience
Work History
Sales Executive
KMP FREIGHT PRIVATE LIMITED
GERUGAMBAKKAM
02.2021 - Current
- Providing air and sea rates for both LCL and FCL to customers
- Cooperating with vendors and overseas customers for business development.
- Monitored feedback from customers regarding queries and provided them with solutions and suggestions.
- Managing a good relationship with vendors and overseas customers.
- Generating weekly reports to analyze the conversion of shipments.
Operations Executive
KMP FREIGHT PRIVATE LIMITED
GERUGAMBAKKAM
02.2021 - Current
- Handling shipments individually after joining for 1 month in this organization.
- Handling export shipments through air mode and LCL shipments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Trained new employees on operational procedures and protocols.
- Coordinated with cross-functional teams to ensure smooth operations.
- I communicated with the operations manager to identify and solve daily operations issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Warehouse Operations Executive
FUTURE RETAIL LTD
PONDY BAZAAR
06.2019 - 01.2021
- Worked closely with purchasing department to coordinate ordering process ensuring adequate supply levels at all times.
- Developed and implemented inventory control systems to ensure accurate stock levels.
- Established and maintained good relations with customers, vendors, and transport companies.
- Performed regular audits of all materials stored in the warehouse for accuracy and quality assurance.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated with other departments to ensure smooth flow of operations within the warehouse.
Education
BCA - Computer Applications Development
GOVT GIRLS HIGHER SECONDARY SCHOOL
PORUR06-2018
Skills
- Email campaigns
- Price quote preparation
- Sales performance analysis
- Vendor management
- Customer service
- Supply chain management
- Cross-functional coordination
- Cost analysis and savings
Affiliations
- DOING MULTITASK BY INDIVIDUALLY
- TIME MANAGEMENT ON WORK TO MET DEAD LINE
- SETTING GOALS ON MY WORK TO IMPROVING MYSELF
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sales Executive
KMP FREIGHT PRIVATE LIMITED
02.2021 - Current
Operations Executive
KMP FREIGHT PRIVATE LIMITED
02.2021 - Current
Warehouse Operations Executive
FUTURE RETAIL LTD
06.2019 - 01.2021
BCA - Computer Applications Development
GOVT GIRLS HIGHER SECONDARY SCHOOL
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