Amrita Basu

Spearhead end-to-end delivery of complex NetSuite ERP/EPM projects, including financial management, procurement, and CRM integrations.

Reduced project delays by 30% through proactive risk mitigation and contingency planning.

Direct large-scale, cross-functional teams to align project scope with global stakeholder expectations.

Managed successful data migrations and conducted implementation, testing, and transitioning for 100+ clients, increasing system adoption by 40%.

Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.

Developed standardized project management procedures, reducing cost overruns, and operational delays.

Cultivated critical relationships with senior stakeholders to ensure alignment on high-stakes telecommunications projects.

Mentored and coached team members to foster a culture of Continuous Improvement (CI).

Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Achieved a 25% reduction in incident impact by streamlining incident management and response activities.

Led technical teams in developing resolution strategies for high-priority operational outages.

Monitored project performance to identify areas of improvement and make adjustments.

Improved process adherence by 15%, and optimized workflow through performance metrics analysis.

Coordinated cross-functional projects to ensure compliance with global regulatory standards.

Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.

Generated weekly and monthly status reports for helpful progress tracking.

Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.

Led the implementation of Agile project management practices to streamline the delivery of branding and marketing initiatives, improving team productivity and project turnaround.

Managed enhancement of Microsoft Dynamics 365 CRM, enabling better customer insights, campaign tracking, and improved client engagement.

Increased brand awareness by implementing strategic marketing campaigns and utilizing social media platforms.

Oversaw multiple concurrent branding, marketing, and IT projects, ensuring on-time delivery, budget adherence, and alignment with brand and business objectives.

Resolved 1,800+ customer issues annually, including 150+ critical complaints, supporting healthcare service processes, and improving overall customer experience and service delivery outcomes.

Managed 200+ monthly healthcare-related doctor queries, and implemented structured escalation and complaint resolution protocols to ensure timely issue resolution and stronger client relationships.

Acted as a Subject Matter Expert (SME) for process governance, quality compliance, and healthcare process adherence, supporting audits, and maintaining operational standards.

Contributed to a 15% increase in customer satisfaction through improved call resolution, escalation management, and continuous process improvement initiatives.