Krishna Prasad
Summary
Seeking a challenging opportunity as IT Manager Infra. An initiative-taking IT professional with 25 years of extensive diversified industry experience in IT Operations/Projects. A professional who is accustomed to working in high pressure environments with positive attitude & energy, with effective decision making and result oriented approach. IIMT, Madras
Overview
2025
2025
years of professional experience
Work History
Microfocus/ OpenText Consultant
Odisha Power Transmission Corporation Limited & Tata Power
EM Consultant
Open Text
- Responsible for various consulting activities related to, (Earlier Microfocus) ITOM tools
- This includes consulting, solution designing, deployment, implementation, and support of Operations Bridge
- Manager (OBM), Network Node Manager (NNMi), SMAX, Site Scope.
Azure Administrator
Jharkhand Bijli Vitran Nigam Limited
- Worked closely with SAP Basis team to set up SAP infrastructure on Azure for Lift and shift method
- This includes Setting up subscriptions, virtual network configuration, Storage configuration, VM deployment, LB configuration, Site to Site and Client to Site VPN setup.
Sr. Manager
Fluentgrid Limited
02.2023 - Current
- Oversees the operations of company's IT department and external projects including Tata Power, Jharkhand Bijli Vitran Nigam Limited, Assam Power, BEST Mumbai, Punjab Electricity and Uttar Pradesh Electricity
- Azure deployment & Administration related Jharkhand Bijli Vitran Nigam Limited for SAP solutions
- Analyze business technological needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions makers
- Interact with internal and external customers to plan, develop, and implement improved customer service and IT experience
- Research and evaluate emerging technologies, hardware, and software to establish road maps for improvement
- And business development based on technologies then do the upgrade/replacement as per the needs
- Overseeing the annual IT budget, Managed Service Level Agreement with business units and ensuring cost effectiveness
- Administration of CrowdStrike AV solution
- AWS Partner portal administration including creating opportunities, obtaining Sandbox and POC credits for various projects
- Deployed open-source Snipe IT Asset Management, OpenVAS VAPT tool, iTOP Helpdesk and Wazuh SIEM solutions
- AD Manager Administration tasks including User Management, Group Management, Reporting, Automation, and workflow creation.
Sr. Consultant
05.2007 - 12.2022
- Systems of Strategic and Business Solutions, SSBS)
- SSBS is an IT Consultancy Company, responsible for managing IT Operations/Projects of all Al Othman Group companies; also offer IT Solutions to internal and external customers
- Led initiatives in CRM, e-commerce, data analytics, cloud migration, and cybersecurity, achieving 40% revenue growth, 30% marketing ROI improvement, and 50% risk reduction
- By integrating advanced data analytics tools at Nada Dairy, Saudi Arabia, we enabled the organization to gain
- Actionable insights into customer purchasing behavior
- Solve L2 & L3 IT Infrastructure operational issues
- Administration of ManageEngine Service Desk Plus MSP, Password Manager, Ad Self-service7 X 365 monitoring of IT Infrastructure services and applications through tools like SolarWinds Orion, HP Site
- Scope and VMware vRealize Operation Manager to deal with issues proactively
- Administration of multiple VMware Virtual Infrastructures including DRS/HA cluster, Storage DRS, Resource pools, virtual switches, port groups, NIC teaming, provisioning new VMs & VM tool installation, snapshot management etc
- Preparing client SLAs and yearly budget for IT services
- Migration of physical servers to virtual servers by using VMware vCenter Converter
- Administration of VMware SRM DR Infrastructure
- Administration of VMware Horizon view VDI Infrastructure
- Administration of MS Hyper-V Virtual Infrastructure & Hyper-V Replica
- Managing & Troubleshooting Windows Servers, VMware Servers, Multi-Vendor SAN Storage Infrastructure, and other applications
- Administration of Email services hosted on Cloud (Google Apps, Office 365)
- Administrating AD/Email tasks through ME AD Manager Plus
- Administration of Citrix XenApp Server
- Administration of Kaspersky antivirus server
- Administration of Patch management server WSUS services
- Proposing IT Solutions including HW & SW sizing, technology, licensing, costing
- Managing Licensing of Microsoft EA, VMware, Citrix, Google, Web domains, Adobe, and Autodesk etc
- Managing Google Apps Reseller portal
- Manage Engine AD manager administration tasks including User Management, Group Management, Reporting, Automation, and workflow creation across twelve affiliated companies
- Office 365 administration including Intune with conditional access
- SLA Management, ensuring delivery of services as per SLA agreement
- Ensuring KPIs are met, and service targets are achieved as per SLA
- Follow ITIL best practices in the IT environment to deliver quality IT services, periodically review of existing IT Environment for the sake of continual service improvement (CSI), taking preventive or corrective measures to ensure business continuity
- Contribute as Team Lead or Member in the implementation of new IT Projects.
System Administrator
Namma Cargo Services
01.2007 - 05.2007
- Namma Cargo is one of leading cargo service provider, operates in Saudi Arabia as well in other GCC countries
- Oversee and resolve L2 IT infrastructure technical issues
- Managing and troubleshooting Active directory multi-domain infrastructure including DNs, DCs, ADCs, GPOs, Sites etc
- Managing and troubleshooting Mail Marshal Email Infrastructure
- Administration of Blackberry server BES
- Managing day-to-day AD operational tasks through ME AD Manager' like password reset, creation/deletion/updating of objects, unlock users accounts, reporting etc
- To analyze and audit the changes in AD through ME AD Audit Plus
- Administration of WSUS Servers 0 with replica mode.
System Administrator
Al Najdain Trading Company
04.2000 - 01.2007
- Provided support and planning for critical requirements including Network Administration, Computer Builds, Implementing Domain Controllers, User Support and Vendor Management
- Configuring and maintaining various peripherals like Digital imaging products, Printers, Switches, Modems, Relay Fax
- Implemented MCAFEE antivirus solutions
- Create user accounts using AD and assign role-based permission and place them in appropriate groups
- Troubleshoot user accounts and group permissions using Active Directory
- Monitoring the status of AD by using Active Directory admin tools
- DNS and DHCP configuration
- Maintaining the workstations according to the company standards
- Maintaining data archived on tape and hard disk drives
- Troubleshooting LAN related issues, Configure the switches, routers, and modems
- Responsible for the evaluation of hardware and recommendation of the new hardware and software
- Windows patch management, Documentation of completed activities.
Sales and Support
Bit & Byte Technologies
04.1996 - 03.2000
- Marketing AMKETTE products that include Floppy disks, monitors, keyboards, and DATs etc
- Assembling and selling desktop computers
- Supplying dot matrix printers and stationery to various banks and Insurance Companies
- On site hardware support.
Education
Bachelor of Commerce {B. Com -
Osmania University
Diploma - Computer Science
Karnataka State Open University
Skills
- IT Operations
- Azure deployment Administration of CrowdStrike AV solution AWS Partner portal administration OpenVAS VAPT tool iTOP Helpdesk Wazuh SIEM solutions ManageEngine Service Desk Plus VMware administration Citrix XenApp administration Office 365 & Google workspace Email services migration & administration
- Language
Languages
Timeline
Sr. Manager
Fluentgrid Limited
02.2023 - Current
Sr. Consultant
05.2007 - 12.2022
System Administrator
Namma Cargo Services
01.2007 - 05.2007
System Administrator
Al Najdain Trading Company
04.2000 - 01.2007
Sales and Support
Bit & Byte Technologies
04.1996 - 03.2000
Diploma - Computer Science
Karnataka State Open University
Microfocus/ OpenText Consultant
Odisha Power Transmission Corporation Limited & Tata Power
EM Consultant
Open Text
Azure Administrator
Jharkhand Bijli Vitran Nigam Limited
Bachelor of Commerce {B. Com -
Osmania University
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