SATISHKUMAR BAYYA

• Functions as the point of contact for the customers to help them address their IT issues. The following are Roles and Responsibilities:
• As a Okta workspace Admin hadling >8000 users in the areas of Password Reset, Adding and Removing Application tiles and groups,

Okta verify Rests.

• As a Bettercloud Admin Handling >10000 employees with the providing of Email Alias, Distribution Lists creation, DL's updation (Members adding and removing &Adding Owners&Removing), Email delegation, Email Forwarding.
• As a Gsuite Admin Managing >10000 employees.
• As a slack workspace admin handing >5000 users
• Managing various cloud apps liceses to end users Like O365, Adobe Acrobat Suite
• As a End users support troubleshooting and resolving Windows and MAC issues.
• As a AD Engineer Creating user profiles, Adding security group.
• Administration of JAMF.
• Carrying good experience and worked as Asssistant Manager for Asset Management.
• Working with the Jira ticketing Tool and resolving the customer issues within SLA and meeting the client requirements
• Daily handling and resolving morethan 50 tickets per day with better quality and satisfying customers and clients.

• Responsible for the Banking, Financing, Stores, Restarants, Covid care centers projects in the Area of IT Operations
• Administration of security cameras and VC setup & master controls in Board rooms.
• Asset Mangement for morethan 1500 users.
• Worked as a single POC for 1500 system setup IT infrastructure in the areas of system issue, Application issues, Network issues.
• As O365 admin managing various plans and granting access to the end users.

• Vodafaone, Finstra, Target, Humangood, Fisher&Paykel, Handling 9 BPS Projects and need to provide all kinds of support for all projects including system level, Application level, Network level
• VPN and citrix relevant issues need to troubleshoot
• Delegate duties and tasks within the IT department
• Review completed tasks to ascertain compliance with standards
• Monitor all team members and provide necessary advice and guidance
• Perform periodic risk assessments and initiate risk control strategies
• Creating Organization Units, Groups and Users
• Implementing Group Policies as per the Client Requirement
• Joining work machines into Domains
• Deploying OS through WDS
• Installation and configuration of DNS and DHCP Servers.

• Airtel – 121, DTH, CEMC – 1100, Spandana (24
• 7)
• Job Responsibilities:
• Handling 16 (9 – Virtual & 7 – Physical) Servers and 857 Desktop’s
• Basic Server Installation with all required Packages like (Windows 2012 R2, Cent OS, Linux & Ubuntu etc.)
• Administration of security cameras and VC setup and master controls in Board rooms
• Delegate duties and tasks within the IT department
• Review completed tasks to ascertain compliance with standards
• Creating Organization Units, Groups and Users
• Implementing Group Policies as per the Client Requirement
• Joining work machines into Domains
• Deploying OS through WDS
• Installation and configuration of DNS and DHCP Servers
• Linux Administration and Package installations
• Health checking and Performance tuning with patch activity for servers
• Configuration and administrating Exchange 2013 and 2016
• Creating mail IDs for on boarding new users, creating Distribution Lists, Generic Mail ID’s for Organizational purpose
• Responsible for taking mail box backup for the resigned Employees
• Working with High availability Concepts
• Configure asterisk servers network gateways to use PRI/SIP Trunks
• Configuring Sangoma Gateway as Voice Gateway
• Configuring all H/W and S/W requirements, network related issues
• Installing Client related applications and providing Technical support
• Configuring/Troubleshooting MS Outlook related issues
• Installing upgrades/patches, establishing system monitoring and maintaining security protocols
• ILO’s for HP and Dell servers and configuring RAID
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
• Experience in creating firewall policies, Port forwarding, URL White or black listing, IP D-Nat services as per the management Guidelines
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

• Ensuring that AV hardware and software is prepared to meet the needs of the organization
• Offering plans and advice for live audio and video events, including broadcasts, conferences, and so on
• Operating the master controls of AV systems during events
• Maintenance, troubleshooting and problem-solving of hardware and software
• Storing, transporting, assembling and disassembling AV equipment
• Ensuring the production and updating of AV documentation such as user guides
• Cabling and wiring to implement technologies into AV setups.