Open To Work
R Munikumar
Bangalore
Summary
Experienced Senior Engineer – Cloud & Infra Management with 5 years in IT project management and technical support. Specializes in ticketing tools and SLA management for efficient issue resolution. Excels in application installations, troubleshooting, and system diagnostics, driving improvements in IT operations. Collaborates with cross-functional teams to deliver effective technical assistance and incident resolution.
Overview
5
5
years of professional experience
Work History
Senior Engineer - Cloud & Infra Management
LTIMindtree Pvt Ltd
Bangalore
10.2024 - Current
EUC – L2 IT Support Engineer
LTIMindtree Pvt Ltd
Bangalore
12.2021 - 10.2024
- Administered Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM) for software deployment, patch management and compliance.
- Created and managed collections, task sequences, and deployment packages for OS and applications.
- Configured and maintained Microsoft System Centre Operations Manager (SCOM) for proactive monitoring of servers and applications.
- Implemented alerting and reporting for performance and availability.
- Managed Active Directory objects including users, groups and organizational units.
- Managed Exchange Admin Centre for mailbox creation, permissions and troubleshooting.
- Leveraged ServiceNow for efficient incident, change, and problem management.
- Ensured timely resolution of tickets and maintained SLA compliance.
- Worked on vulnerability remediation and patch management.
- Produced compliance and deployment reports using MECM and SCOM reporting tools to support decision-making.
Associate Consultant
Srinivasan Software Solutions Pvt Ltd
Tirupati
08.2019 - 05.2020
- Application installing, configuring and maintaining enterprise applications across different environments.
- Diagnosed and troubleshot technical issues to minimize downtime and optimize system functionality.
- Identifying system inefficiencies and implementing hardware/software solutions.
- Managed and resolved IT-related problems using ticketing systems and tracking tools.
- Providing technical assistance and troubleshooting for Windows OS and Microsoft Office applications.
- Compiled reports on system issues, resolutions, and performance metrics to support decision-making.
- Developing Standard Operating Procedures (SOPs) for IT support and troubleshooting to ensure consistency and efficiency.
- Delivering virtual assistance for system configurations, software updates and troubleshooting across distributed teams.
Education
Master of Computer Application -
Sri Venkatesa Perumal College of Engineering & Technology
PutturSkills
- MECM (SCCM)
- System Center Configuration Manager
- Active Directory
- SolarWinds
- Exchange Admin Centre
- ServiceNow
Technical Skills
MECM (SCCM), SolarWinds, Active Directory, Exchange Admin Centre, ServiceNow
Declaration
I hereby declare that the above information contained herein is true and correct to the best of my knowledge and my belief.
Work Preference
Work Type
Full TimeLocation Preference
HybridTimeline
Senior Engineer - Cloud & Infra Management
LTIMindtree Pvt Ltd
10.2024 - Current
EUC – L2 IT Support Engineer
LTIMindtree Pvt Ltd
12.2021 - 10.2024
Associate Consultant
Srinivasan Software Solutions Pvt Ltd
08.2019 - 05.2020
Master of Computer Application -
Sri Venkatesa Perumal College of Engineering & Technology