Shashank Arya
Software Engineer
Gurugram
Summary
Forward-thinking senior specialist with advanced operational and technical knowledge of OSD and application deployment. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules, and projects with an organized and detail-oriented mindset. Offering a progressive 7+ year career in information technology specializing in creative preparation of user-level documentation. Experience includes e-Discovery Asset Management, Support Case Management, and Project Management. Goal is to contribute positively to the company's success by leveraging project and management experience in support to enhance process and workflow efficiencies and maintain a high level of customer service satisfaction. Excels in managing technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Skilled staff trainer and coach dedicated to motivating staff to reach their full potential.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
1
1
Language
Work History
Senior Specialist
HCL Technologies
09.2022 - Current
- OSD Issues
- Self-motivated, with a strong sense of personal responsibility.
- Application /Package creation and deployments
- Application/Package deployment troubleshooting (Non-Compliant)
- Compliance Monitoring &Reporting
- Raising and closing changes
- Publishing Apps in Software HUB
- Creating SUGs and Deployment
- Software Update Patches Troubleshooting
- Task Sequence Modification and Build Failures
- Win 10 Upgradation/Adding latest Apps versions in PROD Task Sequence after testing and compliance Check approvals
- Daily Infra report /Monitoring
- DPs Apps Packages Compliance monitoring and Troubleshooting
Support Engineer
Concentrix India Ltd
03.2020 - 09.2022
- Company Overview: Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington
- It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services
- Troubleshooting on all the Enterprise Support cases Severity A, B, or C and on Premier Support Business Critical Cases
- Educating customers regarding the RCA, resolutions and how they were achieved and keeping them updated every day with technical aspects via phone or email if extensive troubleshooting is going on the case
- Managing WSUS on Windows servers as well as well as client to manage updates from WSUS
- Software update Management via SCCM
- Handling Cases and Escalations on the call
- Application & software distribution in production environment
- Operating system deployment to build new machines
- Carrying out the troubleshooting over the server for image management, OSD Task Sequence & PXE boot
- Applications management & creation of package and configuration via Active Directory, Group Policies, Configuration of SCCM environment to HTTPS using Certs
- Fixing Database issues using SQL queries
- Manage WSUS for windows server, and clients, Software update management and compliance, Application and software distribution (SCCM), Software update management (WSUS+SCCM)
- Carrying out the troubleshooting over the server for Image management, OSD Task sequence and PXE boot
- Deploying patches, software updates management, applications management and creation of package and configuration for with active directory, group policies, PKI certificates
- Managing the SCCM database, performance, WSUS, IIS server
- Hands on experience with power shell, SQL scripting
- Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington
- It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services
Technology Engineer
Amdocs Development Center
12.2017 - 12.2019
- Worked on Microfocus Universal Discovery tool
- Developing PowerShell scripts to automate reports related to reading log files, checking state of files in servers, querying from database and mailing the results
- Automating manual processes using UiPath RPA tool
- Planned, documented, and executed tests to ensure code changes meet requirements and specifications
- Training and Recruitment of employees
- Monitoring the Daily updates and troubleshooting the Issues as per priorities
Software Engineer and Content Writer
Siddhast IP Innovation
01.2017 - 11.2017
- Worked for Trade Mark Clients handling, Nomenclature, and Patent filling Operations
- Research and development of New Business Ideas for the Business growth
- Analyzing and forecasting of the Market Trends regarding IP Domain
- Content Writing for Siddhast official website
- Writing promotional blogs and delivering training sessions
- Recruitment and training of employees
Education
ICSE -
Christ the King College
ISC - undefined
Christ The King College
UPTU - undefined
Saroj Institute of Tech & Mgmt
Skills
MECM (SCCM)
Microfocus Universal Discovery Tool
Personal Information
Date of Birth: 03/27/92
Locations
- Gurugram, Gurugram, Haryana
- Gurgaon, Gurgaon, Haryana
- Jhansi, Jhansi, Uttar Pradesh
Timeline
Senior Specialist
HCL Technologies
09.2022 - Current
Support Engineer
Concentrix India Ltd
03.2020 - 09.2022
Technology Engineer
Amdocs Development Center
12.2017 - 12.2019
Software Engineer and Content Writer
Siddhast IP Innovation
01.2017 - 11.2017
ISC - undefined
Christ The King College
UPTU - undefined
Saroj Institute of Tech & Mgmt
ICSE -
Christ the King College
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