Gampa%20Anudeep_CTMRS_certified%20(1).pdf
ANUDEEP GAMPA
Financial Technical Support Engineer
Hyderabad,TS
Summary
Financial Technical Support Engineer supporting AML investigations, fraud detection, and technical troubleshooting across financial and retail environments. Analyzes transaction activity, reviews alerts, and uses SQL, database tools, and open-source research to validate risk, gather KYC details, and support high-risk decisions. Contributes to model improvement, quality checks, and new-hire training to strengthen investigation accuracy and team performance.
Overview
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Work History
Financial Technical Support Engineer
Cognizant
05.2023 - Current
- Conducted end-to-end AML investigations, performing transaction analysis and open-source research across various jurisdictions
- Monitored and analyzed financial transactions to detect fraudulent activities and identify key trends
- Assisted in developing fraud detection algorithms and machine learning models to improve fraud identification accuracy
- Reviewed and disputed transactions, monitored alerts, and navigated high-risk decisions with sound judgment
- Conducted comprehensive research using Google and CLEAR to establish company profiles and request KYC information
- Supported training for new hires and performed quality checks on team reviews to ensure accuracy
- Managed a queue called Front, requesting proof of authorization documents for fraudulent transactions per bank requirements
Technical Support Engineer
Movate Technologies
08.2023 - 04.2023
- Provided client assistance through email support and remote installation of Parallels Desktop for Mac
- Troubleshot network issues, integrated printers and Windows, and supported gaming software installations
- Upsold products and software to customers, managing invoicing for purchases and collecting technical report data
- Mentored new hires on the team, guiding them through the learning curve and supporting training initiatives
Sr Associate Technical Support
Tech Mahindra
09.2020 - 03.2021
- Handled incoming chats from Telstra customers, addressing technical and billing-related issues
- Received and logged all queries through a trouble ticket tool and assisted customers with network and internet issues
Technical Support Engineer
Epos Guru Pvt Ltd
02.2016 - 06.2020
- Provided level 3 technical assistance to UK-based retail, hospitality, and fashion customers
- Worked on Chip and Pin integrations including VeriFone, Yes-pay, Payment Sense, and Barclay
- Performed SQL operations, including data fetching, table creation, and performance optimization across multiple SQL versions
- Helped clients with reporting management, exporting suitable reports from databases and sharing them monthly and yearly
- Retained existing clients and developed 5 new accounts by extending high-quality and efficient support services
- Coordinated with level 1 and level 2 technical support to take over tickets beyond level 2 and on-boarding junior tech supports
Education
Bachelor of Commerce -
Himalayan Institution of Education
Skills
SQL
Technical Support
Network troubleshooting
Database management
Model evaluation
AML investigations
Fraud detection
Transaction analysis
KYC research
Open-source research
Mentoring
Quality assurance
Reporting management
Customer issue resolution
Training support
Suspicious activity report drafting
Sanctions screening
Enhanced due diligence
Certification
Gampa%20Anudeep_CTMRS_certified%20(1).pdf
Timeline
Technical Support Engineer
Movate Technologies
08.2023 - 04.2023
Financial Technical Support Engineer
Cognizant
05.2023 - Current
Sr Associate Technical Support
Tech Mahindra
09.2020 - 03.2021
Technical Support Engineer
Epos Guru Pvt Ltd
02.2016 - 06.2020
Bachelor of Commerce -
Himalayan Institution of Education