ANUDEEP GAMPA
Hyderabad
Summary
Detail-oriented Financial Technical Support Engineer specialising in fraud detection and AML investigations within financial and retail sectors. Skilled in analysing complex transaction data and developing algorithms to strengthen fraud detection. Experienced in SQL database management and integrating machine learning models to enhance security and operational efficiency while collaborating with cross-functional teams to optimise processes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Financial Technical Support Engineer
Cognizant
Hyderabad, TG
05.2023 - Current
- Monitored and analyzed financial transactions to detect fraudulent activities and identify key trends
- Assisted in developing fraud detection algorithms and machine learning models to improve fraud identification accuracy
- Evaluated and challenged transactions, monitored alerts, and made informed high-risk decisions to mitigate potential fraud
- Conducted end-to-end AML investigations, performing transaction analysis and open-source research across various jurisdictions
- Conducted research using Google and CLEAR to create company profiles and gather KYC information
- Trained new hires and performed quality checks on team reviews to maintain compliance and accuracy
- Oversaw the Front queue, requesting proof of authorisation documents for fraudulent transactions per bank requirements
Technical Support Engineer
Movate Technologies
Hyderabad, TG
08.2021 - 04.2023
- Assisted clients via email support and remote installation of Parallels Desktop for Mac, ensuring smooth user experience
- Troubleshot network issues and integrated printers with Windows, facilitating successful gaming software installations
- Mentored new hires on the team, guiding them through the learning curve and supporting training initiatives
- Upsold products and software to customers while managing invoicing and collecting technical report data for improved customer insights
Sr Associate Technical Support
Tech Mahindra
Hyderabad, TG
09.2020 - 03.2021
- Managed incoming chats with Telstra customers, resolving technical and billing-related issues to enhance customer satisfaction
- Logged all queries through a trouble ticket tool while assisting customers with network and internet issues, ensuring timely resolution
- Trained junior associates in proper procedures, team policies and strategies for success.
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
- Managed data collection, visualisation and reporting for projects of different scale and applications.
Technical Support Engineer
Epos Guru Pvt Ltd
Hyderabad, TG
02.2016 - 06.2020
- Provided level 3 technical assistance to UK-based retail, hospitality, and fashion customers
- Coordinated with level 1 and level 2 technical support to resolve tickets beyond level 2 and onboard junior tech supports
- Worked on Chip and Pin integrations including VeriFone, Yes-pay, Payment Sense, and Barclay
- Performed SQL operations, including data fetching, table creation, and performance optimization across multiple SQL versions
- Assisted clients with reporting management, exporting tailored reports from databases and sharing them monthly and yearly
- Retained existing clients and developed 5 new accounts through delivery of high-quality support services
Education
Bachelor of Commerce -
Himalayan Institution of Education
Skills
- Fraud detection
- Fraud detection algorithms
- Transaction analysis
- AML compliance
- KYC processes
- Database management
- Report management
- Quality assurance
- Technical analysis
- Mentoring
Accomplishments
- Led training and mentorship for new hires, improving team performance and knowledge retention
- Retained existing clients and developed 5 new accounts by delivering high-quality technical support services
- Performed comprehensive AML investigations, synthesizing large data sets to identify key fraud trends
Certification
Certified Transaction Monitoring & Reporting
Specialist.
Timeline
Financial Technical Support Engineer
Cognizant
05.2023 - Current
Technical Support Engineer
Movate Technologies
08.2021 - 04.2023
Sr Associate Technical Support
Tech Mahindra
09.2020 - 03.2021
Technical Support Engineer
Epos Guru Pvt Ltd
02.2016 - 06.2020
Bachelor of Commerce -
Himalayan Institution of Education