Nikhil Vats

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Created reports and presentations detailing business development activities.

• Supervising entire retail operations inclusive of attractive display of goods, visual merchandising and customer service and managing the departments
• Monitoring & managing marketing, sales, and operations for achieving increased growth & revenue generation
• Performing daily, weekly, monthly and periodic cycle counts to ensure the accuracy of the inventory; planning and managing better stock turn-out & minimum stock shrinkage
• Coordinating with Supply Chain & Local Purchase Team for stock availability
• Ensuring that stock is adequately replenished and displayed in a manner that conforms to brand standards with the help of SAP
• Preparing multiple reports like WTD, MTD, Attachment using excel & presentations (PPT) for all VM and analysis related to Business Review
• Implementing policies & procedures in the Operating Systems to achieve greater customer service
• Reviewing & interpreting the market trends/client feedback to attune the business strategies; achieving customer satisfaction through direct selling activities & resolving their complaints; closing all complaints including complaints raised online within timeline and following up for any brand escalations if not solved within TAT
• Conducting regular training programs for existing staff in the store on product knowledge retail standards, customer service and personal grooming; planning manpower, imparting training to staff, tracking performance, educating & developing the staf

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Cross-trained and provided back up for customer service managers.