Deepika Singh

• Developing a database of qualified leads by reaching out to relevant prospects via various channels including cold calling, emails, LinkedIn messages among other things
• Understanding more about the prospect organization and educating them about how our offerings can help them achieve their goals & ambitions
• Responsible for daily MIS and call quality metrics
• Preparing MIS reports to provide feedback to seniors, viz. Business Development work flow
• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
• Client Acquisition by signing up new accounts
• Adherence to reporting - maintaining accurate records, regular updates
• Responsible for mapping the market, driving sales and nurture relationships with clients (corporate/ Partners) for New Business.

• Manage all interactions with customers through strong relationship- building, product knowledge, planning and execution

• Maintain a deep understanding of the product (SME Lending) and speak with customers about the most relevant features/functionality for their specific business needs

• Increase customer satisfaction by addressing challenges they are facing with respect to the product, understanding their domain and sharing inputs to use the product

• Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships

• Be the single point of contact for customers and Act as an escalation point to drive resolution in a timely, proactive manner

• Manage customer expectations and develop a strong understanding and acceptance for lending product’s value proposition and Customer ROI

• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs

• Be the customer's advocate for feedback and changes into the functional areas they impact

• Function as the voice of the customer and provide internal feedback on how they can be better served

• Track accounts to identify churn risk and work proactively to eliminate that risk

• Assist in development of a suitable digital marketing strategy and complete responsibility in its implementation

• Develop and implement an effective internal sales protocol and process including development and acquisition of databases, qualification, tele-sales and conversions

• Provide effective support to both existing and new customers

• Meeting and exceeding targets by developing and nurturing long term relationship.

• Pre-sales research

• Key account management
• Meeting clients and understanding and analyzing client needs
• Mining prospective clients for HR Anexi products and services
• Preparing and maintaining database for prospective and existing clients
• Collaborating with business heads to identify appropriate business proposal for each customer/client
• Contributing to negotiation, closure phase and assisting with day to day operations til handover of the project