Nitish Bhardwaj

Contributed to the successful launch of key features across both Consumer and Commercial domains within the bank. Currently engaged in exploring and uncovering GenAI use cases to drive innovation and enhance business operations.

• Launched the Self-Help feature for Vantage, significantly reducing dependency on customer care by enabling customers to resolve issues independently. Enhanced the feature with dynamic FAQs, improving self-service efficiency and overall customer experience.
• Redesigned and transformed the Mobile Commercial Banking App, resulting in a significant increase in user engagement, improved customer satisfaction scores, and streamlined functionality that enhanced overall app performance.
• Launched Credit Rating integration on Online Banking (OLB) and scaled up to 13Mn users in a year; launched a customized debt optimization product (for employees, as of now) and Debt-to-Income tool for customers on Online banking; Launched revised Security hub on the native banking app.
• Improved Search engine conversion across Wells Fargo public site (www.wellsfargo.com) by introducing critical features such as Keyword Optimization, Search Results Preview, Top 3 Common questions, Highlight best results etc. Currently focused on reducing customer contract centre calls (Target: 5% reduction) for specific topics by introducing action cards in search.
• Drive innovation – built a culture of innovation in the team; running a program named “Sprout” to provide an environment for budding ideas which can make way into backlog. 3 successful ideas made into backlog to production

Driving FinTech Partnerships and Strategic Innovation

Actively monitor emerging FinTech startups through conferences, expos, and industry networks to identify solutions addressing the bank's key pain points. Facilitate strategic alignment by inviting high-potential startups to present product pitches to senior leadership, fostering discussions that pave the way for potential partnerships and innovative solutions for Wells Fargo.

Led the delivery strategy for Toyota North America’s S/4HANA implementation, achieving seamless execution and improved operational efficiency through automation tools like Blue Prism. This success directly contributed to securing the Toyota Motors South Africa project, showcasing the team’s capability to deliver transformative solutions.

• Streamlined program reporting to ensure accurate progress tracking and alignment with delivery metrics, enhancing decision-making and stakeholder confidence.
• Facilitated coordination as Release Train Engineer (RTE), driving alignment across multiple Agile teams and ensuring timely delivery of key milestones.
• Played a pivotal role in crafting winning RFPs, including Toyota Motors South Africa, further solidifying the organization’s reputation for delivering impactful solutions.

Evangelized Agile as a strategic cultural and business asset, coaching teams to adopt best practices and fostering a positive Agile mindset. Constantly proposed ideas during the FIS Agile transformation journey. Contributed to the Agile Playbook as well.

Launched 2 major products in the Property & Lease management space which were later acquired by Microsoft and got included in their original ERP suite

• Owned the product strategy for enterprise solutions enhancing Microsoft Dynamics ERPs (GP and AX), driving feature development that impacted over 30 countries and thousands of users globally.
• Collaborated with cross-functional teams to deliver key modules in subscription billing automation and multi-entity management, streamlining processes for clients across finance, healthcare, and manufacturing industries.
• Aligned product roadmaps with user insights, achieving a measurable improvement in adoption rates and client satisfaction for Binary Stream's enterprise-grade tools.

Learned the critical importance of placing the customer at the core of every decision— A lesson that has shaped my approach and remained a guiding principle throughout my career.

Transitioned through multiple roles, starting as a Java-XML developer and later evolving into a business analyst role showcasing versatility and adaptability in understanding both technical and business perspectives.