Nitish Bhardwaj

Contributed to the successful launch of key features across both Consumer and Commercial domains within the bank. Currently engaged in exploring and uncovering GenAI use cases to drive innovation and enhance business operations.

• Leading products across 2 key customer journeys. Responsible for the complete Product Lifecycle from Planning to Execution including strategy, roadmap, and delivery plan.
• Part of the GenAI Use-Case Discovery Team, responsible for presenting innovative use cases to the GenAI Council. Successfully submitted 3-5 use cases focused on Fraud Prevention and Productivity Enhancement, which are currently prioritized in the enterprise backlog. This initiative is aimed at uncovering and implementing high-impact GenAI opportunities across the organization.
• Responsible for collaborating with LoBs to establish a roadmap and with Tech partners and Product design teams for execution planning.
• Launched Credit Rating integration on Online Banking (OLB) and scaled up to 13Mn users in a year; launched a customized debt optimization product (for employees, as of now) and Debt-to-Income tool for customers on Online banking; Launched revised Security hub on the native banking app.
• Improved Search engine conversion across Wells Fargo public site (www.wellsfargo.com) by introducing critical features such as Keyword Optimization, Search Results Preview, Top 3 Common questions, Highlight best results etc. Currently focused on reducing customer contract centre calls (Target: 5% reduction) for specific topics by introducing action cards in search.
• Drive innovation – built a culture of innovation in the team; running a program named “Sprout” to provide an environment for budding ideas which can make way into backlog. 3 successful ideas made into backlog to production

Led the overall delivery strategy for Toyota North America’s S/4HANA implementation and drove efficiency with tools like Blue Prism. This success played a key role in securing the Toyota Motors South Africa project, highlighting our ability to deliver impactful solutions.

• Led the delivery & reporting strategy for the S/4HANA implementation program at Toyota Motors, ensuring accurate progress tracking and alignment with delivery metrics.
• Played the role of Release Train Engineer (RTE) for the program, facilitating coordination and alignment across multiple Agile teams.
• Contributed to key RFPs, including for Toyota Motors South Africa, demonstrating expertise in shaping project strategies and securing new business.
• Built and managed high-performance teams to deliver customer-centric products, fostering innovation and operational excellence.

Evangelized Agile as a strategic cultural and business asset, coaching teams to adopt best practices and fostering a positive Agile mindset. Constantly proposed ideas during the FIS Agile transformation journey. Contributed to the Agile Playbook as well.

• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Evangelized Agile as strategic asset of culture and business value.

Launched 2 major products in the Property & Lease management space which were later acquired by Microsoft and got included in their original ERP suite

• Owned the product strategy for enterprise solutions enhancing Microsoft Dynamics ERPs (GP and AX), driving feature development that impacted over 30 countries and thousands of users globally.
• Collaborated with cross-functional teams to deliver key modules in subscription billing automation and multi-entity management, streamlining processes for clients across finance, healthcare, and manufacturing industries.
• Aligned product roadmaps with user insights, achieving a measurable improvement in adoption rates and client satisfaction for Binary Stream's enterprise-grade tools.

Learned the critical importance of placing the customer at the core of every decision—a lesson that has shaped my approach and remained a guiding principle throughout my career.

• Led a team of 4 Product Analysts to streamline customer onboarding, ensuring a smooth and efficient transition for new clients, ultimately improving customer satisfaction and retention.
• Contributed to revenue growth by optimizing the onboarding process, reducing time-to-value for clients and enabling faster product adoption, directly impacting customer satisfaction and long-term revenue.
• Developed and implemented best practices that enhanced the customer experience, leading to a reduction in onboarding issues and improving operational efficiency across departments.

Transitioned through multiple roles, starting as a Java and XSLT developer and later evolving into a business analyst role, showcasing versatility and adaptability in understanding both technical and business perspectives.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to identify business needs and data sources.
• Coordinated deployments of new software, feature updates and fixes.