Kailash Ahuja
CEP Head
Bengaluru
Summary
Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
2
2
Languages
Work History
CEP Head
Nfaktor Solution Pvt Ltd
Bengaluru
08.2016 - Current
- Expert in conceptualizing and executing customer engagement programs (like Webinar, Content Syndication and lead-generation).
- Strong knowledge in customer data management to make data-driven decisions based on the need of the moment.
- Experience in supervising and managing operations of 25+ team strength.
- Able to delegate task and provide sufficient guidance, support & feedback on performance to scale individual team performances
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
Business Outreach leader
NFaktor Solution Pvt Ltd
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
Marketing Coordinator
Dell India Pvt Ltd
Bengaluru
08.2008 - 04.2013
- Expert in database management, account allocation and revenue mapping.
- Preparing dashboards and reports presenting sales and revenue performance from marketing campaigns
- Engage with work with marketing team in planning executing and tracking internal and customer enablement marketing campaigns
- Facilitating new joiners with training and access with various tools required to perform their day to day activities.
Project Manager
Kestone IMS Pvt Ltd
Bengaluru
05.2013 - 08.2016
- Result oriented with passion to manage and execute marketing campaigns for fortune 500 companies
- Ability to handle multiple campaigns and deliver value and drive success
- Offered friendly and efficient service to customers and clients handled marketing campaigns with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
Customer Care Officer
Convergys
Bengaluru
08.2004 - 09.2008
- Identified and responded appropriately to customer needs for credit card related assistance
- Meets individual goals and contributes towards departmental goals for quality, productivity, and schedule adherence
- Manage escalations and address customer queries to improve customer satisfaction rate.
- Managed a team of 20 people as intern team-lead for about 6 months, and was successful in driving the team to compete and outperform against the other team
- Have worked as an intern quality analyst for 8 months, monitoring calls and providing qualitative feedback.
Education
B.Com -
Stracey Memorial High School
SSLC - undefined
Skills
Understanding of client business requirements
Business Performance Reporting
Business development and planning
Timeline
CEP Head
Nfaktor Solution Pvt Ltd
08.2016 - Current
Project Manager
Kestone IMS Pvt Ltd
05.2013 - 08.2016
Marketing Coordinator
Dell India Pvt Ltd
08.2008 - 04.2013
Customer Care Officer
Convergys
08.2004 - 09.2008
Business Outreach leader
NFaktor Solution Pvt Ltd
B.Com -
Stracey Memorial High School