Business Analyst/ Manager
Chillara Venkata Sasikiran
Mirae Asset Capital Markets
Hyderabad
6
years of professional experience
Product Management & Digital Transformation professional with 5.6+ years of experience across BFSI, FinTech, Capital Markets, Asset Management, PMS, Mutual Funds, and Broking. Expertise in Product Strategy, Product Roadmap, Product Lifecycle Management, Business Analysis, Customer Journey Mapping, API & System Integrations, Agile Delivery, UAT, Release Management, Data Analytics, and Stakeholder Management. Proven track record of delivering ?85L+ annual cost savings, driving 6X PMS business growth, improving project delivery efficiency by 25%, and reducing incident response time by 30%.
Work History
Business Analyst/ Manager
1 Year- Driven digital product initiatives across capital markets platforms, focusing on product enhancements, technology modernization, operational efficiency and customer experience.
- Led the enhancement and stabilization of Kaizen LMS through feature development, issue resolution and OnexTel integration, improving platform reliability and user engagement.
- Delivered ?85L+ in annual infrastructure cost savings through AWS EC2 optimization, infrastructure rationalization and cloud cost management.
- Led a 4-member cross-functional team across QA and Product Management, coordinating product releases, prioritization, testing and delivery.
- Conceptualized and developed an in-house Journey Builder to automate customer engagement, lead nurturing and lifecycle communication workflows.
- Spearheaded the development of an enterprise Content Management System (CMS) using Strapi, enabling business teams to manage digital content with reduced engineering dependency.
- Leveraged CleverTap and AppsFlyer to analyse customer behaviour, optimize digital journeys and drive targeted customer engagement and retention initiatives.
- Designed and delivered an in-house Fallback SMS Service with automated provider failover capabilities to improve communication reliability and minimize vendor dependency.
- Led functional integrations with Exotel, TeleAccess, GreyLabs AI Voice Bot and Meesho AI Voice Bot to enable scalable telephony, IVR and AI-powered customer engagement.
- Drove functional delivery of technology modernization initiatives involving migration from .NET to Node.js and React-based architecture, ensuring alignment between business requirements and engineering execution.
- Collaborated with AVP-level and senior stakeholders to define business priorities, evaluate solutions, manage dependencies and drive strategic technology initiatives
Business Analyst/Deputy Manager
1 Year 10 Months- Led digital transformation of Portfolio Management Services (PMS) operations by implementing Zoho CRM-based digital workflows for STP, Switch, Redemption and Cancellation transactions.
- Enabled 6X growth in PMS business volume within one year through digitization of investment operations, workflow automation and improved transaction processing efficiency.
- Spearheaded end-to-end requirement gathering, business process mapping, solution design and implementation of CRM-based business solutions.
- Collaborated with business, operations, technology and QA teams to translate business requirements into functional specifications, user stories and scalable technology solutions.
- Improved project delivery efficiency by 25% through structured requirement management, stakeholder coordination and streamlined delivery processes.
- Reduced incident response time by 30% through proactive issue monitoring, prioritization, root-cause coordination and collaboration with technical teams.
- Developed executive dashboards and MIS reports to provide business performance visibility and support data-driven management decisions.
- Managed stakeholder expectations, scope changes, project dependencies and delivery timelines across multiple digital transformation initiatives.
- Drove user adoption through stakeholder training, change management, process documentation and implementation support.
- Utilized Zoho CRM customization, workflow automation and business process optimization to improve operational efficiency and user experience
Consultant/Business Analyst
2 Years 9 Months- Worked with BFSI clients to understand business requirements, identify operational challenges and deliver CRM-led digital transformation solutions.
- Conducted stakeholder workshops, requirement discovery, feasibility assessments and business process analysis to define functional solution requirements.
- Configured and customized CRMNEXT solutions to streamline enterprise workflows, improve process efficiency and enhance customer relationship management.
- Developed business requirement documents (BRD), functional requirement documents (FRD), process flows and functional specifications to support technology implementation.
- Collaborated with Product, Development, QA and Testing teams throughout the software development lifecycle, ensuring requirement alignment and successful solution delivery.
- Performed gap analysis, feasibility studies and process assessments to identify improvement opportunities and recommend scalable business solutions.
- Managed UAT activities, requirement validation, change requests and stakeholder approvals to ensure quality implementation.
- Utilized SQL, CRM dashboards and reporting capabilities to generate business insights and support operational decision-making.
- Supported client onboarding, user training and change management activities to improve adoption of CRM solutions
Education
Masters of Business Administration
Proven knowledge of Product Strategy, Business Analysis, Product Lifecycle Management, and Strategic Decision-Making.
Bachelor's Degree - Electronics s Communication Engineering
- In-depth knowledge of analog and digital circuits, including components like resistors, capacitors, diodes, and transistors.
- Comprehensive understanding of communication systems (analog C digital), modulation techniques, and signal processing.
Skills
Product Management | Product Strategy | Product Roadmap | Product Lifecycle Management | Product Owner | Agile | Scrum | Business Analysis | BRD | FRD | User Stories | UAT | Release Management | Customer Journey Mapping | API & System Integrations | Stakeholder Management | SQL | Data Analytics | AWS | Cloud Cost Optimization | CRM | Digital Transformation | MarTech
Technical Skills: SQL
HTML
XML
Zoho Deluge (Beginner)
JavaScript (Read/Understand)
Java & JSON (Read/Understand)
Data Analysis & Querying
Project Management: Change Management
Stakeholder Management
Project Timelines
Scope Negotiation
Requirement Gathering & Analysis
Analytical Skills: Feasibility Analysis
SWOT Analysis
Data Analysis
Reporting
Business Process Design
Tools Software: Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Documentation Review
Designing Flows
Document Management
CRMNext
ZOHO CRM
ZOHO Desk
ZOHO Analytics
CleverTap
AppsFlyer.
Soft Skills: Communication
Problem-Solving
Cross-Functional Collaboration
Stakeholder Training C Support
User acceptance testing
Requirements gathering
Stakeholder management
Data visualization tools
Critical thinking
Business process improvement
SQL proficiency
Interpersonal communication
End point configurations
Multitasking capacity
Data analysis
Infrastructure planning
Active listening
Resource allocation
Agile methodology
Written communication
Excellent communication
Product development
Team building
Change management
Risk management
Effective communication
IT governance
Quality assurance
Problem-solving abilities
Operational reporting
Project management
Analytical skills
Adaptability
Requirements analysis
User experience design
Vendor management
Decision-making
Project lifecycle management
Task prioritization
Relationship building
Service management
Project coordination
Reliability
Cross-functional team leadership
Time management abilities
Project planning
Department management
Technical support
Timeline
Business Analyst/ Manager
Mirae Asset Capital Markets
11.2025 - CurrentRead More
Business Analyst/Deputy Manager
ICICI Prudential Asset Management Company
01.2024 - 11.2025Read More
Consultant/Business Analyst
BusinessNext (Acidaes Solutions Pvt Ltd)
04.2021 - 01.2024Read More
Symbiosis International University
Masters of Business Administration
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Lovely Professional University
Bachelor's Degree from Electronics s Communication Engineering
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