Moumita Debnath

Noida

Summary

Results-driven Senior Business Analyst and CRM Consultant with 7+ years of experience delivering CRM, Digital Transformation, Customer Lifecycle Management, Requirement Engineering, Stakeholder Management, API Integrations, UAT, Agile Delivery, and BFSI solutions across Banking, Insurance, Lending, and Gold Loans. Proven expertise in BRD/FSD preparation, User Stories, Process Mapping, Customer Journey Design, CRM Implementation, Production Support, and Regulatory Compliance.

Overview

years of professional experience

Certification

Work History

Senior Consultant

The Muthoot Group

05.2025 - Current

Own end-to-end CRM delivery, collaborating with business stakeholders, leadership teams, vendors, and technology partners.
Lead requirement workshops and translate business needs into BRDs, FSDs, user stories, process flows, and solution designs.
Managed complete business analysis lifecycle from requirement elicitation through implementation and production deployment.
Spearheaded Aadhaar Vault and eKYC initiatives aligned with RBI compliance requirements.
Led complaint management journey digitization, improving operational efficiency and customer experience.
Coordinated partner integrations, including Uber-enabled Gold Loan initiatives.
Performed API validation, integration testing, and data verification.
Managed UAT execution, defect triage, stakeholder sign-offs, and production releases.
Reduced recurring production issues through structured RCA and proactive resolution practices.

Consultant

BusinessNext

03.2022 - 02.2025

Delivered enterprise CRM solutions for Punjab National Bank, Jana Bank, MetLife Bangladesh, and Muthoot Finance.
Gathered, analyzed, documented, and validated business requirements across Customer, Lead, Case, Campaign, and Service modules.
Prepared BRDs, FSDs, user stories, use cases, and functional specifications.
Acted as the bridge between business stakeholders and technical teams, ensuring alignment throughout delivery.
Conducted stakeholder workshops, gap analysis sessions, solution walkthroughs, and requirement sign-offs.
Supported CRM implementation lifecycle including UAT, defect tracking, go-live support, and post-production stabilization.
Validated system integrations and ensured data quality across implementations.
Actively participated in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, and retrospectives.

Associate Consultant

HighRadius Technologies

07.2019 - 03.2022

Analyzed financial systems and business processes to identify improvement opportunities.
Collaborated with cross-functional teams to support system enhancements and operational optimization.
Performed data validation, reporting, and analytical assessments to support business decision-making.
Contributed to process improvement initiatives through data-driven insights and stakeholder collaboration.

Education

Bachelor of Technology - Electrical & Electronics Engineering

KIIT University

01-2020

Skills

Business Analysis & Consulting: Requirement Gathering, Requirement Elicitation, Requirement Engineering, BRD, FRD, FSD, User Stories, Use Cases, Gap Analysis, Process Mapping, Process Flows, As-Is/To-Be Analysis, CRM Consulting, Product Consulting, Digital Transformation
Stakeholder & Delivery Management: Stakeholder Management, Agile Delivery, Agile Scrum, Sprint Planning, Backlog Grooming, SDLC, UAT Management, Defect Management, Release Management
API & Integration: API Requirement Gathering, Integration Analysis, API Integrations, Interface Mapping, Functional Validation, End-to-End Integration Testing, Third-Party System Integrations

Data & Reporting: Business Data Analysis, Data Validation & Reconciliation, KPI Reporting, Dashboard Requirements, Business Insights Generation, Decision Support Analytics
CRM & Customer Experience: Customer Journey Design, Customer 360, Lead Management, Case Management, Campaign Management
Domain Expertise: BFSI, Banking, Lending, Loan Origination System (LOS), Insurance, Gold Loans

Websites

linkedin.com/in/moumita-debnath-3290ba1a6