Rahul Gupta
Delhi,Delhi
Summary
Senior Executive with expertise in conducting KYC uplift reviews, Transaction Monitoring, and streamlining credit card application processes. Well-versed in fraud analysis, transaction monitoring, and implementing fraud detection tools.
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
8
8
years of professional experience
Work History
Senior Associate
WNS Global Services Private
05.2024 - Current
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Analyzed customer data to identify trends and anticipate customer needs.
- Handling all transaction of banking & validating full paper work of client.
- Process Card Maintenance request and finalize the transaction.
- Align Work to Right Team According to Claim Requirement.
Senior Executive
SBI CARD
11.2017 - 04.2024
- Conducted in-depth analysis of applications to evaluate eligibility, creditworthiness, and risk.
- Assessed the ability of applicants to repay credit card payments by analyzing their credit history, credit score, and financial statements.
- Analyzed risk factors linked to customer profiles, resulting in informed decisions on KYC approval or further investigation.
- Conducted extensive research on customer behavior by utilizing various tools and systems.
- Maintained a high level of adherence to regulatory requirements, policies, and procedures in all KYC activities.
- Assisted in identifying training gaps and provided guidance to new team members in understanding and implementing KYC processes.
- Assisted in identifying training gaps and provided guidance to new team members in understanding and implementing KYC processes
- Led cross-functional team in streamlining credit card application process, resulting in 20% reduction in average processing time.
Senior Fraud Analyst
Quattro Global Services
02.2016 - 10.2017
- Initiated and investigated chargeback claims from customers, financial institutions, and payment processors. Assessed legitimacy to prevent fraudulent activities.
- Evaluated chargeback claims and implemented necessary actions such as issuing refunds, disputing chargebacks, or escalating cases to higher-level management.
- Implemented effective transaction monitoring processes that decreased fraudulent activities and mitigated financial losses.
- Utilized advanced fraud detection tools for scrutinizing and analyzing transactions, promptly identifying and investigating suspicious activities.
- Ensured adherence to regulatory requirements by effectively collecting and organizing relevant paperwork such as customer correspondence and dispute forms.
- Coached employees to effectively prevent fraud by increasing their knowledge and reducing potential risks.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Education
Bachelor of Commerce - Accounting And Business Management
University of Delhi
Delhi11.2015
Higher Secondary - Accounting And Finance
CBSE
Delhi05.2012
Secondary School -
CBSE
Delhi05.2010
Skills
- KYC Verification
- Transaction Processing
- Chargeback Executive
- Background Verification
- Document Checking
- Chargeback
- Transaction Monitoring
- Fraud Investigation
- Credit Reports
- Credit Decisions
- Cross-functional Team Coordination
Personal Information
- Date of Birth: 04/07/1994
- Gender: Male
- Marital Status: Single/unmarried
Languages
English
Hindi
Timeline
Senior Associate
WNS Global Services Private
05.2024 - Current
Senior Executive
SBI CARD
11.2017 - 04.2024
Senior Fraud Analyst
Quattro Global Services
02.2016 - 10.2017
Bachelor of Commerce - Accounting And Business Management
University of Delhi
Higher Secondary - Accounting And Finance
CBSE
Secondary School -
CBSE
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