Akash Kumar Singh
Senior Associate
Kolkata
Summary
Skilled in working with varied teams in demanding environments. Experience in identifying client needs and providing effective product and service recommendations. Strong focus on enhancing customer satisfaction through clear communication and support.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Associate
Hireright
03.2023 - 11.2025
- Conduct background screening processes as Criminal Researcher for clients including Uber, Kroger, Microsoft, Google, etc.
- Managed client communications to clarify verification requirements and timelines.
- Mentored junior associates on best practices in background verification techniques.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Digital Customer Specialist
mPokket
01.2020 - 01.2023
- Managed 170 queries per day to address customer inquiry and concern.
- Resolved problems, improved operations & provided exceptional service.
- When customer download the app for taking loans assist with all step of KYC verification for hassle free loan experience.
- Offered friendly & efficient service to customer's handled challenging situation with easy.
- Managed high priority customer's escalations regarding loans, bank IFSC customer limit increase.
- 06 months managed team as subject matter expert.
Education
B.Com - Accountancy & Business Management
Calcutta University
Kolkata01.2020
Skills
Microsoft Office
Strategic decision-making
Data input
Effective communication
Adaptable to change
Collaboration & bonding
Data analytics
Client relationship management
Problem-solving abilities
Background screening
KYC verification
Team leadership
Query resolution
Personal Details
- Date of Birth: 13/05/1997
- Address: Kaikhali Mondal Gathi Ram Krishna Pally
Timeline
Senior Associate
Hireright
03.2023 - 11.2025
Digital Customer Specialist
mPokket
01.2020 - 01.2023
B.Com - Accountancy & Business Management
Calcutta University