Japjeet Kaur
WZ 1555, III Floor, Rani Bagh, Delhi
Summary
Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate
American Express
Delhi
07.2022 - Current
- Executed successful compliance monitoring and risk assessment programs for Merchant Financing and BCA.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Created strong Governance Plan and controls around the process - Building Manual Monitoring and Smart Monitoring.
- Supported in PRSA enhancement and identification of controls through PRSA and ORE Analysis.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Drafted project construction schedule and updated as job progressed.
- Led meetings with internal team members, consultants and contractors.
- Trained employees in processes and procedures to comply with company rules.
- Merged and analyzed data for Debit Card using FIS (Modern Banking Platform, MBP).
Manager
BMTG Advisors India Pvt Ltd
Gurugram
09.2019 - 03.2022
- Led a team of fifteen in a fast-paced environment.
- Accountable for the success of the project. Work plan, resources allocation, risk management, scope change control, milestones monitoring, and communicates project status to all stakeholders.
- Working closely with senior leadership in sharing analytical data for their respective areas on a timely manner.
- Analyzing and sharing real-time business analytics using LOOKER (BI tool) Accountable for management and audit LOS files - ENCOMPASS - in order to strategically maintain data.
- Help coach and lead new team leads and folks with a focus on driving production, operational improvement and general support.
- Develop, document and maintain system admin procedures on agent tools, and create employee resource guides for said tools.
- Drive data integrity by developing and conducting audits.
- Conducting timely appraisals.
Process Developer
Genpact
Noida
05.2018 - 09.2019
- Processing of Pilot Project - SYSCO (USA) - Intercompany invoices using tools like AS400 (SUS), SQL, RME (ReHosted Mainframe Environment), CORA salesforce, Liberty and SWIS.
- Processing Inter-company (OPCOs) complex invoices and their quality check. Preparing and maintaining Quality Check Reports.
- Conducted data analysis to prepare forecasts and identify trends using Power BI.
- Trained 45+ individuals (Ranked in top trainers) Responsible for concocting, publishing, and reporting training related assessment.
- Filing Claims against/for vendor in case of discrepancies in BSCC Claim portal.
- Tracked process implementation, facilitated communication between stakeholders and documented progress.
- Reviewed incoming documents for accuracy and noted problems.
- Maintained accuracy of work by completing deep research and resolving variances.
Process Associate
Clairvolex IP Solutions Pvt Ltd
Gurgaon
12.2017 - 05.2018
- Supported special projects upon request from department manager.
- Handling requests and queries from business regarding payment of Patents and related documents.
- Handling client specific project.
- Analyzing documents and creating client specific documents as per the requirements.
Education
Master of Commerce -
Swami Vivekananda Subharti University
Meerut10.2020
BACHELOR oF COMMERCE (HONORS) - Accounting And Business Management
Vivekananda Institute of Professional Studies
Delhi07.2017
XII - Commerce w/ Maths
Guru Nanak Public School, CBSE
Delhi05.2014
X - Commerce
Guru Nanak Public School, CBSE
New Delhi 05.2012
Skills
- Project Management
- Supervision & Leadership
- Project Development and Lifecycle
- System Testing
- Power BI
- Encompass
- Salesforce - Cora
- Looker
- Stakeholder Management
- Issue Tracking
- Microsoft Office
- Project Analysis
- Data Management
- Key Performance Indicators
- Interpersonal skills
- Account Reconciliation
- Finance
- Financial Management
- Customer service orientation
- New hire training
- Microsoft Office
- Project Analysis
- Data Management
- Key Performance Indicators
- Interpersonal skills
- Performance Evaluations
- Procedure development
- Project planning and development
- Fluent in English
- Strategic planning
- Advanced problem solving
- Change Control Processes
- Microsoft Office
- Project Analysis
- Data Management
- Key Performance Indicators
- Interpersonal skills
- Financial operations
Certification
- Data Visualization & Analytics 360 , Analytixslabs
Languages
Hindi
First Language
English
Proficient
C2
Punjabi
Proficient
C2
Accomplishments
- Promoted from Analyst to Team Lead, in less than 12-months.
- Rewarded with Bronze Award in the category of INCISIVE in Genpact in Feb'19.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Senior Associate
American Express
07.2022 - Current
Manager
BMTG Advisors India Pvt Ltd
09.2019 - 03.2022
Process Developer
Genpact
05.2018 - 09.2019
Process Associate
Clairvolex IP Solutions Pvt Ltd
12.2017 - 05.2018
Master of Commerce -
Swami Vivekananda Subharti University
BACHELOR oF COMMERCE (HONORS) - Accounting And Business Management
Vivekananda Institute of Professional Studies
XII - Commerce w/ Maths
Guru Nanak Public School, CBSE
X - Commerce
Guru Nanak Public School, CBSE
- Data Visualization & Analytics 360 , Analytixslabs
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