Siddharth S

Customer Account Management.

• Managed client relationships, ensuring retention through exceptional service, and proactive communication.
• Optimized the end-to-end Source-to-Pay (S2P) process to improve efficiency and reduce operational costs.
• Directed and enhanced the Order-to-Cash (O2C) cycle, driving improvements in cash-flow and timely invoicing.
• Led and facilitated client governance calls, ensuring alignment on performance, service delivery, and issue resolution.
• Assisted in the implementation of Salesforce (PMX), assigning daily queues to meet KPIs, and improve workflow efficiency.
• Managed projects with the Panyu team, including initiatives like Request to Order, Order to Cash Capability Deck, Cultural Exchange Program, Use Cases, and Modern Ops 1 and 2.
• Developed an escalation matrix, an error tracker, and conducted root cause analysis (FMEA) to identify and eliminate recurring issues.
• Undertook additional tasks and responsibilities as assigned by senior management to support overall business goals.

S2P and O2C Responsibilities:

• Conducted comprehensive supplier research and analysis to identify optimal partners based on quality, cost, and delivery criteria.
• Assisted in the implementation of ERP systems, including PIN, D365, and SAP, ensuring smooth integration and process optimization.
• Created both Media and Non-Media purchase orders in alignment with business needs and procurement strategies.
• Performed vendor payment reconciliation, ensuring accuracy in payments, and resolving discrepancies as needed.
• Managed internal and external reporting, including unbilled sales, invoice listings to clients, inter-company reconciliation reports, and tracker maintenance.
• Maintained ongoing communication with suppliers to ensure timely order fulfillment, and resolve any delivery or quality-related issues.
• Prepared and shared recharge trackers and advance reversal reports with R2R (Record to Report) on a timely basis to ensure accurate financial reporting.
• Trained and worked within the Order-to-Cash (O2C) process, handling activities such as invoicing, cash application, and debt collection to support smooth revenue realization.

• Company Overview: CA Firm
• Checked bills, performed bank reconciliation, and maintained books of accounts
• Provided office assistance and operated Tally
• Assisted in preparing the balance sheet
• CA Firm

• Participated in the pilot process and process was signed off on estimated date
• Involved in the testing and implementation of ERP (Microsoft AX)
• Managed media and non-media billing in the Order to Cash process
• Facilitated several reports (internal and external)
• Generated unbilled reports on a weekly basis and shared them with clients (DAN Servicing Team), buyers, and team members
• Identified the root causes of various issues and assisted in implementing control checks
• Performed month-end activities