Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Keerthi

Keerthi

Bangalore

Summary

Process oriented, hardworking person known to perform really well even in stressful situations. Lead and managed a team of 5 customer executives who handled 500 customers directly in healthcare sector.

Overview

9
9
years of professional experience

Work History

Senior Associate

Cuemath
02.2022 - Current
  • Currently serving as a Senior Associate in Customer Relationship at Cuemath, providing exceptional customer support and ensuring high levels of satisfaction and retention
  • Proactively manage customer relationships, addressing inquiries, resolving issues, and delivering personalized solutions
  • Demonstrate expertise in crisis management, effectively handling escalated situations and finding swift resolutions
  • Collaborate cross-functionally with sales, marketing, and operations teams to optimize customer experience
  • Utilize leadership skills to motivate team members, foster a positive work environment, and achieve collective goals
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Trained and mentored junior staff on customer service strategies and techniques.

Customer Service Executive

Aster DM Healthcare - Dubai
10.2016 - 10.2021
  • Handled more than 500 patients directly and 450 patients indirectly via team of 5
  • Achieved efficiency of 90% on an average every month on closing customer inquiries
  • Attained customer satisfaction rating of 4.7/5 by 2021
  • Lead a team of 5 with average experience of 5 years who handled customer inquires
  • Was rewarded with 'Best Employee of the Month' in 2019
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health
  • Contacting insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays

HRO Associate

Refonte Technology and Consulting Private Limited
02.2016 - 09.2016
  • Handled end-to-end recruitment process for all level of workforce / corporate staff mainly middle and higher management level positions.

Customer Relationship Executive

Veenu Enterprises
05.2015 - 01.2016
  • Responsible for customer satisfaction and getting reviews if any improvements to be done
  • Also, worked with the team to come up with innovative ideas for product offers.

Education

BBM - Bachelors in Business Management

SDM College of Business Management Studies
Mangalore
06.2015

Skills

  • Strong Communication
  • Supervision
  • Team Building
  • Customer Handling
  • Team Management
  • Work Management
  • Situational Awareness
  • Client Relationship Management
  • Work Planning
  • Teamwork
  • Training and mentoring
  • Performance monitoring
  • Team Leadership
  • Team Supervision

Languages

English
Hindi
Kannada

Timeline

Senior Associate

Cuemath
02.2022 - Current

Customer Service Executive

Aster DM Healthcare - Dubai
10.2016 - 10.2021

HRO Associate

Refonte Technology and Consulting Private Limited
02.2016 - 09.2016

Customer Relationship Executive

Veenu Enterprises
05.2015 - 01.2016

BBM - Bachelors in Business Management

SDM College of Business Management Studies

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Keerthi