Ambika Mehrotra
Bengaluru
Summary
Proven track record in enhancing client satisfaction and streamlining service delivery at PricewaterhouseCoopers, leveraging skills in project management and client engagement. Expert in driving operational excellence and cultivating strong customer relationships, evidenced by successful implementation of strategic initiatives. Demonstrates meticulous attention to detail and robust communication capabilities, significantly improving team collaboration and efficiency. Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
11
11
years of professional experience
Work History
Senior Associate
PricewaterhouseCoopers
01.2020 - Current
- Keeping accurate records of day to day operations, logging incidents and identifying trends.
- Trained and supported new team members, maintaining culture of collaboration.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase Client satisfaction and engagement team's satisfaction .
- Responsible for taking sound decisions on clientele & preparing & drafting of confirmation requests.
- Conducted due diligence searches in various third-party and internal databases.
- Preparation of the Minutes of the meetings (includes both client meeting and component team meeting).
- Trained and supervised employees on office policies and procedures.
Senior Associate
Wipro
07.2017 - 02.2019
- Grievance management & resolving billing related queries and making appropriate adjustments.
- Processing of refunds as per credibility in line with agreed policies & procedures.
- Based on customer feedback and SLA performance, work to ensure that relevant service improvement plans are instigated and seen through completion.
- Prepared presentation (PPTs) for the ease of understanding for newly introduced CONSUMER.COM.
- Track & monitor the operational performance of services in scope and carry out problem trend analysis recommending improvements to reduce costs and increase stability and quality.
Associate
S A G R & ASSOCIATES
07.2013 - 03.2016
- Journal vouching & Ledger scrutiny of major items of revenues and expenses.
- Drafting Audit Reports as per the reporting requirements of Companies Audit Report Order, 2003 (CARO) & Companies Audit Report Order, 2015.
- Verification of books of accounts maintained, Loans u/s 269SS & 269T of Income Tax Act, 1961.
- Compliance with the requirement of Schedule III of Companies Act, 2013.
- Scrutiny of cash payment exceeding INR 20000.
Education
CMA - Costing
The Institute Of Cost And Management Accountant
Kolkata, India08.2019
B.com(Hons) - Commerce
Bhawanipore Education Society College
03.2010
High School Diploma -
Mahadevi Birla Shishu Vihar
Kolkata, India05.2007
Skills
- Project Management
- Customer service orientation
- Client Engagement
- Attention to Detail
- Customer Relationship Management (CRM)
- Stakeholder Management
- Client Relationship Management
- Strong Communication
- Due Diligence
- Supervision
- Service Delivery
- Coordinating
Additional Information
- Versed with Power BI
- Pursuing certification on KYC and customer due diligence.
Languages
Bengali
Upper intermediate (B2)
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
- Cooking
- Music
- Badminton
Timeline
Senior Associate
PricewaterhouseCoopers
01.2020 - Current
Senior Associate
Wipro
07.2017 - 02.2019
Associate
S A G R & ASSOCIATES
07.2013 - 03.2016
CMA - Costing
The Institute Of Cost And Management Accountant
B.com(Hons) - Commerce
Bhawanipore Education Society College
High School Diploma -
Mahadevi Birla Shishu Vihar
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