ABDUL AZEEZ
Bangalore
Summary
Seasoned in leading teams at Via Hire Network, I excel in negotiation and leadership, ensuring high-quality outcomes even under pressure. My background spans software defect management at MetaDot Technologies and operations at Compass Logistics, highlighting my ability to deliver consistent, strong results across diverse roles.
Overview
12
12
years of professional experience
Work History
Senior Associate
MetaDot Technologies Private Ltd
08.2024 - Current
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Senior Operations Executive
Compass Logistics International
12.2018 - 07.2024
- Responsible for Pricing, Import/Export Management for checking draft Bill of lading with invoice & Packing List
- Checking bills submitted by CHA, Freight Forwarder and Vendors, Forwarding it to the accounts department for further processing / Payment
- Handled Dangerous Goods, Reefer/Open-Top/Flat Track/Standard Containers, FCL/LCL, Coordinated/Negotiated Rates with Shipping Lines, Truckers, Rail Operators, Warehouse, & Customs Agents
- Booking slots with various shipping line to accommodate containers to assigned vessel according to shipper's or consignee's requirement
- Preparing necessary documents (SI, Customs Doc., sending Pre-alert Document
Team Leader
Via Hire Network
01.2017 - 10.2018
- The role involves overseeing the provision of services
- As a Team Leader my job was to monitor the calls with clients, handling any escalation from customers
- Proving team members resolution for a smooth efficient service that meets the expectations and needs of customers and clients
- Compiling reports on teams performance and customer feedback
Associate
Xchanging
11.2016 - 10.2017
- Responsible for preparing monthly insurer declaration statements, and arranging settlements to insurers, as per data returned from the insurer.
- Raising and resolving insurer queries via telephone or email.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
Transaction Processor Officer
Mphasis
09.2013 - 10.2014
- The job involves providing financial services to onshore clients, the movement of stocks and cash to other financial institutions, and client data management.
Education
SSLC -
SRI ASNGI MARUTHI HIGH SCHOOL
PUC -
KABIR PU COLLEGE
BCOM -
VIDYA VAHINI COLLEGE
Skills
- Confident
- Strong results
- Consistent results
- High quality results
- Ability to work in a high-pressure environment
- Ability to handle multiple tasks simultaneously
- Negotiation
- Strong communication
- Leadership skills
Langauges
- English
- Kannada
- Hindi
- Urdu
- Telugu
Timeline
Senior Associate
MetaDot Technologies Private Ltd
08.2024 - Current
Senior Operations Executive
Compass Logistics International
12.2018 - 07.2024
Team Leader
Via Hire Network
01.2017 - 10.2018
Associate
Xchanging
11.2016 - 10.2017
Transaction Processor Officer
Mphasis
09.2013 - 10.2014
SSLC -
SRI ASNGI MARUTHI HIGH SCHOOL
PUC -
KABIR PU COLLEGE
BCOM -
VIDYA VAHINI COLLEGE
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