JOHN PRASANNA KUMAR
Business Analyst
Hyderabad
Summary
Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Sr. Quality Analyst
Tech Mahindra Bps Ltd
Hyderabad
11.2019 - Current
- Developed weekly, monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to process management on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Converted BRD to standard operating procedure documents contains flow charts which reduced associate errors in the production.
Digital Interaction Specialist
[24]7.ai
Hyderabad
08.2016 - 11.2019
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Technology - Electrical And Electronics Engineering
VNR Vignana Jyothi Institute of Technology
Hyderabad 08.2012 - 06.2016
Skills
Data analysis & Visualization
Strategic planning
Microsoft Office Suite
Power Bi
Tableau
MySQL
Statistics
Accomplishments
- Nominated for Hall of Fame by clients for providing exceptional performance for July’20.
- Awarded as best employee for achieving highest Customer Satisfaction score (90%) for quarter JAS’18
Certification
Data Analysis & Visualization using Python|Excel|Tableau from Udemy
Timeline
Data Analysis & Visualization using Python|Excel|Tableau from Udemy
01-2022
Business Analytics course from LMS ProSchool
05-2021
Sr. Quality Analyst
Tech Mahindra Bps Ltd
11.2019 - Current
Digital Interaction Specialist
[24]7.ai
08.2016 - 11.2019
Bachelor of Technology - Electrical And Electronics Engineering
VNR Vignana Jyothi Institute of Technology
08.2012 - 06.2016