Kunal Dingar
Nashik
Summary
Results-oriented Business Analyst with a background in Computer Engineering and Global Business Management. Proven ability to drive growth through data analysis, process optimization, and stakeholder engagement. Successfully advanced from retail operations to a business analyst role at RBC. Seeking an analytical role in India to contribute to data-driven decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
RBC
Toronto
11.2024 - 04.2025
- Orchestrated stakeholder engagement to elicit and document business requirements for financial initiatives, reducing scope creep by 10%.
- Refined operational workflows, identifying bottlenecks and proposing improvements for a 15% efficiency gain in departmental processes.
- Translated complex business needs into technical specifications, ensuring accurate solution delivery.
- Utilized data insights to optimize project outcomes and inform senior management decisions.
Business Operations Analyst
RBC
Toronto
03.2024 - 10.2024
- Analyzed business processes to identify operational inefficiencies and support departmental initiatives.
- Documented process flows and gathered preliminary requirements for system enhancements.
- Performed basic operational data analysis to inform workflow improvement recommendations.
Operations Assistant
RBC
Toronto
06.2023 - 02.2024
- Supported daily operational activities within corporate banking, ensuring timely processing and procedural adherence.
- Assisted in data reconciliation and reporting, maintaining accuracy of critical operational metrics.
- Collaborated to resolve operational discrepancies and streamline administrative processes.
Senior Retail Associate
Rogers
Brantford
08.2022 - 05.2023
- Managed retail store operations, including sales tracking and team coordination for efficient daily flow.
- Enhanced customer satisfaction by resolving complex inquiries in a high-volume setting.
- Developed leadership skills, contributing to improved store efficiency and team performance.
Part-time Sales Associate
Rogers
Brantford
02.2022 - 08.2022
- Provided customer service and assisted with sales of telecommunication products and services.
- Gained exposure to retail operations, including POS systems and inventory handling.
Sports Analyst
HUDL PVT LTD
Pune
06.2019 - 06.2021
- Analyzed game performance data, providing key trends and player statistics for coaching strategies.
- Maintained performance indicator reports with >98% data accuracy for global teams.
- Collaborated with development teams to enhance data analysis tools.
Education
Ontario Post-Graduate Certificate - Global Business Management
Conestoga College
Brantford, ON11.2022
Bachelor's Degree - Computer Engineering
Savitribai Phule Pune University
Pune, India05.2019
Skills
- Data analysis and BI: SQL (advanced), Python (Pandas, NumPy), Google Analytics, Tableau, Power BI, MS Excel, KPI tracking, A/B testing
- Business analysis: Requirements elicitation, process mapping, business case development, stakeholder management
- Databases and project management: Data modeling, agile, SDLC
- Languages: English, Hindi
Certification
- Business Analysis Foundations, LinkedIn Certificate
- (PMI) Project Management Institution, #4101
- (IIBA) International Institute of Business Analysis, #189294
- (NASBA) National Association of State Boards of Accountancy, #140940
Projects
Web analytics and process optimization for e-commerce (Promopig.ca)
- Analyzed website traffic and conversion funnels using Google Analytics and SQL, identifying drop-off points
- Proposed and validated UI/UX improvements via A/B testing, resulting in a 15% average conversion rate increase
- Mapped checkout processes, recommending optimizations for enhanced user experience
Student information system design
- Designed a relational database schema (e.g., MySQL) to manage student records
- Developed system requirements and functional specifications for a university student database
Educational platform engagement analysis
- Analyzed engagement for online course materials and certification pages, providing content effectiveness feedback
- Utilized Google Analytics for user navigation analysis to optimize website structure and content
- Tracked lead generation sources, aiding marketing spend optimization
References
References available upon request.
Timeline
Business Analyst
RBC
11.2024 - 04.2025
Business Operations Analyst
RBC
03.2024 - 10.2024
Operations Assistant
RBC
06.2023 - 02.2024
Senior Retail Associate
Rogers
08.2022 - 05.2023
Part-time Sales Associate
Rogers
02.2022 - 08.2022
Sports Analyst
HUDL PVT LTD
06.2019 - 06.2021
Ontario Post-Graduate Certificate - Global Business Management
Conestoga College
Bachelor's Degree - Computer Engineering
Savitribai Phule Pune University
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